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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9151 reviews)

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4.74

Based on 9,151 reviews, last reviewed 2nd Sep 2026

1200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Professional and reasonable Easy to contact. Insurance usually reduces each year when policy renews Reviewed on: 2nd September 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9151)

friendly and professional

Helpful when choosing the right cover. When I was looking for a quote for our new home, they phoned to see if they could help. Not pushy at all. Reviewed on: 1st September 2017

Super Service

Have been with this company for two years and have always had excellent help and service when I have had any queries. Staff are friendly and make sure I have understood what I have been told. This is the first company that has EVER REDUCED my yearly premium so very happy as I have still got the same level of cover. Reviewed on: 1st September 2017

Excellent service

Good quality policy at a very competitive price. Reviewed on: 1st September 2017

Home and Contents Insurance.

Rang to discuss my renewal quote. Spoke to a very helpful chap qho explained all my terms and conditions. After a short discussion we agreed on a new quote and I was pleased. Reviewed on: 1st September 2017

Not overly impressed

Increased renewal cost, removed extras from the quote until calling to complain, just offer an honest price!!!! Reviewed on: 1st September 2017

Great service,, competitive price

Very friendly customer service and a good 2 year fixed cost Reviewed on: 1st September 2017

Great customer service

I've been using Policy Expert for the past 3 years and I'm convinced that they give the best deals. Also highly impressed by the customer service I've received when I've contacted them by phone and the fact that my calls are answered promptly which is unusual these days! Reviewed on: 1st September 2017

Great product

Cheap but good cover for the money. Reviewed on: 1st September 2017

Happy Customer

Very good value, competitive and regular e-mails to check all is well and timely reminders. Reviewed on: 1st September 2017

Home insurance

One of the cheapest insurance I have ever purchased Reviewed on: 1st September 2017

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