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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9151 reviews)

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4.74

Based on 9,149 reviews, last reviewed 22nd Aug 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9151)

Alex Johnson

No problem with renewing my policy the agent was excellent and went through everything with me so I renewed my insurance for another year Reviewed on: 1st September 2017

Excellent service

Easy website, good cover provided at a reasonable price Reviewed on: 1st September 2017

Good value and well covered

Very easy to set up ,great value and easy to understand documents that where quickly available on line. Reviewed on: 1st September 2017

House insurance

Bought house insurance very reasonable, staff are helpful, I have not needed to claim yet so not sure how good they are if I needed to claim but so far so. Good. Reviewed on: 1st September 2017

Easy to apply for

Will quick results when searching in line for quotes. Really simply service to use. Reviewed on: 1st September 2017

Choosing new insurance provider

Half the price and more cover than my previous provider after using only 5 minutes of my time. 5 minutes of easy to understand reading. No brainer Reviewed on: 31st August 2017

Efficient website... fair price... includes free basic home emergency cover

My only reservation would be that I have only just taken out this policy and have had no reason to contact Policy Expert other than the original purchase. The Policy Expert website worked well, the price was fair and the policy had features that others lacked e.g. basic home emergency cover for no extra cost. The e-documents were provided almost immediately. Reviewed on: 31st August 2017

Good customer service but with DD charges

Policy expert have always answered the phone promptly. Never have had any issues. One downside is they force you to take out a credit agreement and pay interest if you want to pay monthly Reviewed on: 31st August 2017

Best quote I received

This was the best quote I received on price comparison sites after my current insurer increased my premium despite no claims or changes in circumstances Reviewed on: 31st August 2017

Value for money

Good customer service and good value compared to other companies Reviewed on: 31st August 2017

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