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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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1%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great service

5
Very helpful and hassle free, didn't need to shop around for a better deal as I knew my renewal was a great price Reviewed on: 20th August 2017

Easy and inexpensive

5
Compared a number of companies at my annual renewal and Policy Expert were the least expensive and certainly the easiest to deal with Reviewed on: 20th August 2017

Excellent value home insurance

5
Policy was simple to set up and so much cheaper than my renewal for exactly the same cover (if not actually better). Reviewed on: 20th August 2017

First time buying

5
As first time buyers things can get a little stressful over the weeks of waiting to move but using policy expert to sort our buildings and contents insurance was quick and easy. They helped with all the jargon too! Reviewed on: 20th August 2017

Good cover

5
Good cover, staff friendly, helpful and I've renewed my cover for another year Reviewed on: 20th August 2017

Excellent

4
Nice advisor and reduced price when requested Reviewed on: 20th August 2017

Quick and easy

4
The service was quick and easy. Friendly service and simple to sort. Reviewed on: 20th August 2017

Best customer service, quick and competitive

5
Customer service is first class, very easy and stress free, i have home and content insurance, will consider car insurance as well. Reviewed on: 20th August 2017

Easy

5
Easy, quick, cheaper than most insurers and you get more for your money. Great deal Reviewed on: 20th August 2017

House insurance

5
Very helpful staff on the telephone, friendly staff, good value for money service Reviewed on: 20th August 2017

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