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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Dealt with in a sympathetic and unhurried professional manner.

I was not initially happy with my renewal premium but having discussed the matter further with the advisors I was given a further discount for the same level of cover. I received free legal cover and free home emergency meaning that I got the same level of cover as last year for a few pence cheaper. In this age of constant price hikes I was absolutely delighted and cannot recommend policy expert highly enough particularly the advisors that I dealt with. First class. Reviewed on: 6th August 2017

great value home insurance

Easy; user friendly application. Excellent value as included legal fees and home emergency cover. Reviewed on: 6th August 2017

Good

Great experience . Good product for a great price. Reviewed on: 6th August 2017

Brilliant customer care

Excellent service, and genuinly caring. Reviewed on: 6th August 2017

Good customer service and easy to apply for

I would recommend this policy to others as the customer service has been good. I havnt had to claim yet but hopefully the service would keep up to the same standard Reviewed on: 6th August 2017

Easy and faff free.

Got what I needed without any faff. Job done Reviewed on: 6th August 2017

Easy and good

Got what I needed -no fuss , good customer service. Job done Reviewed on: 6th August 2017

Great service

Staff were very good would recommend policy expert Reviewed on: 5th August 2017

Friendly service

Friendly service competitive price easy sorted. Reviewed on: 5th August 2017

so cheap

The Cheapest quote I got was from Policy Expert. I had my building and contents insured with Sainsburys insurance. Paying £360 year. On renewal it went up by over £100. Got it for £120 with Policy Expert. Massive saving! Thank you Reviewed on: 5th August 2017

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