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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9149 reviews)

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4.74

Based on 9,149 reviews, last reviewed 22nd Aug 2026

1100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great service Have been with Policy Expert for a few years now; always receive excellent customer service and reasonable price review on my home insurance. Reviewed on: 20th August 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9149)

Reactive to questions and appears to be sound value

I stated that I had received better quotes than that on my renewal letter and your agent identified that the excess on the quotes was different. When I said that I was content with this excess, the agent re-calculated the premium and this proved to be cheaper than the other quotes. Reviewed on: 26th July 2017

Quick and simple insurance.

Quick and simple insurance cover. No hassle, good links and calculators. I found the sight easy to use, time to think things over before the next step. Documents were quick to follow with a good 14 day cooling off period to change things if required. Well worth trying, very good value for money. Reviewed on: 26th July 2017

Second year with policy expert, good price

Polite,friendly,efficient and quick from Sam at customer service . . As this is my 2nd year with them as yet i haven't had to make a claim so only if this happens I can then decide how efficient they are at dealing with any possible future claims. The price was very good. Reviewed on: 26th July 2017

no nonsense, quick and easy

Operator knew her subject, found my details immediately and was very clear on the comparative costs Reviewed on: 26th July 2017

Easy renewal process

I received my renewal notice by post. Increased by 8% so I phoned to query. Premium instantly reduced to just less than last year. No quibble. It pays to ask. I have never claimed so can only comment on renewals process, but you only find out how good your insurer is when you make a claim. I have high expectations. Reviewed on: 26th July 2017

Home Insurance policy

best price, comprehensive cover included, no hassle getting it arranged. Cant argue with that Reviewed on: 26th July 2017

simple and very good

very simple to get the quote which covers the basis and is very competitively priced as well. Reviewed on: 25th July 2017

Easy to use website and although not the cheapest by far the best cover and customer reviews

Used a price comparison website to find a cheap insurance policy quote and although policy expert was not the cheapest we could find the cover was good and other customer feedback seemed to be good after claims were made. Overall I'm quite happy to use policy expert as we have insured with them previously and probably will do in the future Reviewed on: 25th July 2017

home insurance

excellent service from the provider all emails sent with correct attachments and information Reviewed on: 25th July 2017

householder insurance

it was quick and easy and all done via email the renewal documents have been attached to email and sent promptly Reviewed on: 25th July 2017

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