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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Never had a problem with them.

Never had a problem with them. Great service at an excellent price. Reviewed on: 2nd August 2024

Very good help when had a water leak.

Very good help when had a water leak. Sorted within 2 days Reviewed on: 2nd August 2024

The Best

The customer service and cost of my policy is the best compared to anyone else I have previously used. Reviewed on: 2nd August 2024

Good provider

Never been claiming but good price Reviewed on: 2nd August 2024

Helped me avoid a price hike

My previous insurer decided to hike up the prices, so I shopped around and Policy Expert gave me a much better price. Can't comment on how they deal with claims as I haven't had one, but I found it much easier to provide initial details than many insurers make it. Seems to have been well thought out for the customer's benefit. Reviewed on: 2nd August 2024

Good price on PCW

Good price on PCW - competitive and good price for what is offered Reviewed on: 2nd August 2024

Great company, easy to deal with .

Great company, easy to deal with . Reviewed on: 2nd August 2024

Home Insurance

Good quote and no problems. Easy to deal with and customer service very good. Reviewed on: 2nd August 2024

Good knowledgeable stuff who made sure we got the ri...

Good knowledgeable stuff who made sure we got the right cover. Reviewed on: 2nd August 2024

Great value for good cover and easy to set up the po...

Great value for good cover and easy to set up the policy. Reviewed on: 2nd August 2024

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