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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

All information required about my policy is easily a...

All information required about my policy is easily accessible on the website. Reviewed on: 2nd August 2024

Thankfully we’ve not needed to call them yet to make...

Thankfully we’ve not needed to call them yet to make a claim however it was easy enough to set up an policy online. It’s not too expensive Reviewed on: 2nd August 2024

They were the least expensive provider of a decent q...

They were the least expensive provider of a decent quality. Haven’t had any need to call them yet though the excess is offputting Reviewed on: 2nd August 2024

Brilliant service, low cost, happy with overall insu...

Brilliant service, low cost, happy with overall insurance and service Reviewed on: 2nd August 2024

Staff very helpful, good value good cover

Staff very helpful, good value good cover Reviewed on: 2nd August 2024

No claim

Hard to as not had to make a claim. Reviewed on: 2nd August 2024

Excellent.

Excellent product at an affordable price. Reviewed on: 2nd August 2024

Changing to Policy Expert

I have had the same home insurance provider for years but was getting fed up with the price always going up, so I did an online search and found policy expert. Their policy had more benefits than my previous policy and was also cheaper so it was a no brainer on changing to them. Everything went smoothly with the change over and I am happy I changed. Paid for the insurance in 1 payment rather than over 12 months. Found the whole experience very easy and would recommend it to others. Reviewed on: 2nd August 2024

Excellent Home Insurance provider!

Excellent Home Insurance provider, everything is online so it's quick and convenient. Customer Service has been excellent. Reviewed on: 2nd August 2024

A very efficient personable company always keeping c...

A very efficient personable company always keeping clients updated, thank you Reviewed on: 2nd August 2024

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