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Post Office Credit Card Reviews

Ratings based on 65 reviews Last review 1 day ago

Post Office Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Post Office customers like? Find out more about the Post Office Credit Card by reading our trusted Smart Money...

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Post Office Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Post Office customers like? Find out more about the Post Office Credit Card by reading our trusted Smart Money People reviews. You can also write your own Post Office Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

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Your Credit Card Reviews (65)

15th July 2019

Not talking direct debit

I assumed when i set up a direct debit that the money would be taken regularly every month regardless. I was surprised to find my balance was not going down as I had paid extra, over & above my direct debit to pay card off. I realised they were not...

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I assumed when i set up a direct debit that the money would be taken regularly every month regardless. I was surprised to find my balance was not going down as I had paid extra, over & above my direct debit to pay card off. I realised they were not taking my direct debit, when I questioned this the adviser said if you pay any thing off your account your direct debit is canceled
out. What a good way to encourage people to get into debt! The customer adviser was very curt, offhand and not helpful at all. I will be getting rid of this card ASAP & will never use them again. So be careful if you have a direct debit & check your balance regularly

29th May 2019

Unhelpful, stressful, worst card ever

I have had nothing but problems with this card and the customer service staff just can't be bothered to help. My balance transfer has had interest added, on several occasions, and it has been used abroad when I have been in the UK. Every time I...

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I have had nothing but problems with this card and the customer service staff just can't be bothered to help. My balance transfer has had interest added, on several occasions, and it has been used abroad when I have been in the UK. Every time I call, the answer I receive is "I'll raise a complaint" which takes 8 weeks to respond to . Don't use this card provider!!

22nd May 2019

Appalling service do not use!

Dreadful. They repeatedly failed to set up a direct debit thus taking me and I am sure millions of customers out of their 0% ,thus incurring massive sums of money in interest for themselves all from their own errors!...

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Dreadful. They repeatedly failed to set up a direct debit thus taking me and I am sure millions of customers out of their 0% ,thus incurring massive sums of money in interest for themselves all from their own errors!
When I paid the card off they lied and said they had not received the money, so I sent it again. Then they refused to return my money to where it came from and sent a cheque in the post!!! STAY AWAY. ONE MONTH LATER AND I STILL HAVE NOT RECEIVED THE MONEY!

5th April 2019

Charged over £300 and did not even tell me

I had paid my Credit card of post office in full and had no charges afterwards left or any remaining...

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I had paid my Credit card of post office in full and had no charges afterwards left or any remaining amounts.

I moved houses and i had forgotten that i had post office card, two weeks ago I received messages from Debt Manager Services saying i need to ring them due to a outstanding amount.

Post office money charged me £331.72 for £20-£30 AA cover that was renewed automatically which i wasnt aware of. Explained to both debt manager and post office money, no one cared in post office, the debt manager service were helpful people and did not in any way or form try to hide anything.

Never ever ever i will use this piece of sh*t credit card company in my life. Bunch of morons operating this, not one call from these scums about the this case, only debt managers phoned.

29th March 2019

The Most Incompetent Customer Service Ever..

Post Office credit card department issued a second card with a new pin number, changed my home address and all this without my knowledge. When I tried to get access into my account I was blocked and when I called to find out what was the problem, they...

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Post Office credit card department issued a second card with a new pin number, changed my home address and all this without my knowledge. When I tried to get access into my account I was blocked and when I called to find out what was the problem, they have asked me one million securities questions. When I asked them for an explanation on how the fraudster managed to pass all the sensitive security questions no one could give me an answer. For three weeks I was awaiting a letter or something, they promised to issue a new card on three different occasions (still waiting). They are the worst of the worst … my personal recommendation is to avoid them …. I have closed my account since then.

13th March 2019

One query at one time

I have two credit cards with Post Office. I had a query so called the customer service team. A guy called Andrew dealt with one query and when I asked him to look at the second credit card he said I have to call again as he can only deal with one...

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I have two credit cards with Post Office. I had a query so called the customer service team. A guy called Andrew dealt with one query and when I asked him to look at the second credit card he said I have to call again as he can only deal with one query at one time. Joke!
I’m going to use that trick at work tomorrow and see what my boss has to say about this.

13th February 2019

Terrible customer service

What can I say, absolutely terrible service. The telephone handler just don't care. Not will to help in anyway. Been with post office for over 5 years. Alway paid on time and have been a great customer. Unfortunately not the same on there half. No...

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What can I say, absolutely terrible service. The telephone handler just don't care. Not will to help in anyway. Been with post office for over 5 years. Alway paid on time and have been a great customer. Unfortunately not the same on there half. No flexibility at all, just keep to the script. Please do not use post office card if you want standard or below standard customer service, because they only do useless customer service. If you can live with that then give them a try.

26th January 2019

dreadful experience

Waiting an hour on the phone. website instructions very confusing. transfers to other departments take forever. lots of long holds.....takes hours to do something simple. a very regretful experience....

7th January 2019

Awful - just awful.

I've had a PO credit card for some years and it has never been over limit. But for a while now - my balance has been INCREASING despite making the regular (albeit minimum payment) monthly payments. So not one single penny of my monthly payments now...

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I've had a PO credit card for some years and it has never been over limit. But for a while now - my balance has been INCREASING despite making the regular (albeit minimum payment) monthly payments. So not one single penny of my monthly payments now are going towards reducing the balance. Yes - had letters to ask me to increase my monthly payments - but no warnings to say that interest will be increased if I don't. So today - I paid the card off and issued a complaint. My advice - DON'T EVER use this card. It is a total rip-off - and if you read this Post Office - you ought to be ashamed of your squeeze on ordinary folk to force them to pay more than the minimum payment every month. How can you justify increasing the balance owed every month when I am making regular monthly payments ?? This 'unsustainable borrowing' that you refer to - is utter nonsense. I haven't used the credit card for almost a year so I have spent NOTHING on it. But I will never again touch a Post Office credit card and neither will any of my family or friends. Account closed and lesson learned.

24th December 2018

Shambles service

Absolutely RIDICULOUS service! Got my card on Fri, activated it, tried to use it but wouldn't work. Phoned customer services, on hold for ages, then transferred, then hold, then disconnected. Eventually got told that there was a technical issue. Not...

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Absolutely RIDICULOUS service! Got my card on Fri, activated it, tried to use it but wouldn't work. Phoned customer services, on hold for ages, then transferred, then hold, then disconnected. Eventually got told that there was a technical issue. Not resolved. Called Sat and got the whole runaround again. Called Mon, was told that security dept need to activate card. On hold for 20 mins. Then got through and was cut off again. Eventually spoke to security who said they activated my card. Went into shop to use ut and card did'nt work. AVOID at all costs!! Cowboy outfit.

20th December 2018

Worst Customer Service EVER

Once you get pass the stage of getting the credit card, then comes their customer service. Which is the worst I have ever , I have my card declined 4 times within the first 10 transactions, for security reasons. Then Even when you try to contact...

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Once you get pass the stage of getting the credit card, then comes their customer service. Which is the worst I have ever , I have my card declined 4 times within the first 10 transactions, for security reasons. Then Even when you try to contact them, you will be transferred just the right number of times to get you annoyed, plus they will ask for your card number everytime, and they will transfer without even confirming with you.

try an avoid as much as you can.

19th November 2018

rubbish

I Applied for post office credit card. the eligibility checker said i was most likely to be accepted so made hard application, and the answer was vague. Ddnt get turned down but was asked to provide copy of photo i.d and a bill, so i sent that to...

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I Applied for post office credit card. the eligibility checker said i was most likely to be accepted so made hard application, and the answer was vague. Ddnt get turned down but was asked to provide copy of photo i.d and a bill, so i sent that to them, and a couple of weeks later was then turned down? Even though according to experian and equifax I had a 90 per cent chance of getting the card and my credit rating is above average. But If they are going to turn you down, why not right away rather than all this send passport copy and a bill , which are important documents. AND it has brought my credit rating down, by applying for it as well. So i will not forget that. And in future rich or poor i will not touch the post office finances with a barge poll, and urge people to avoid them

15th November 2018

Sneaky fees

If you go over your limit even slightly, you'll get charged £12 twice. Once for the month in which you went over, and once for the next month (since you won't be told you're over until after the deadline to miss the next fee).

9th November 2018

Appalling!!!

I have received a man arrears letter every month despite my husband and I putting a substantial amount in every month. I set up a direct debit with them only to find money wasn’t being taken and when I eventually set up my standard order the money k...

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I have received a man arrears letter every month despite my husband and I putting a substantial amount in every month. I set up a direct debit with them only to find money wasn’t being taken and when I eventually set up my standard order the money kept being returned. I am exasperated and I will never ever recommend post office credit card to anyone!!!! Once I have settled my debt I will cancel this and never return.

Appalling!!!

24th October 2018

Simply awful customer service!

They blocked my account for not remembering my online password despite me doing a password recovery. Customer services refuse to answer the phone and play awful music down the phone. A truly horrific experience. Based on their non existent customer...

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They blocked my account for not remembering my online password despite me doing a password recovery. Customer services refuse to answer the phone and play awful music down the phone. A truly horrific experience. Based on their non existent customer service, I certainly would not recommend them to anyone.

15th October 2018

On hold endlessly for confusing information and no answers

I've had this card for a while and use it for purchases abroad and joint purchases. Don't remember particular problems before , (but don't remember last time I used it either..) Yesterday I went to buy a new item online, got the dreaded Mastercard...

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I've had this card for a while and use it for purchases abroad and joint purchases. Don't remember particular problems before , (but don't remember last time I used it either..) Yesterday I went to buy a new item online, got the dreaded Mastercard securecode page, filled in all my details, was asked to CREATE a passcode... authorisation then failed. This 3 times over. I gave up and used my Santander card (also Mastercard), verified the purchase with OTP, worked seamlessly, thanks Santander! I was keen to know why I had such a problem with the post office card, so I rang them today. First time I gave up after 12 minutes on hold, second time I decided to stick it out, and after 13 minutes of their blaring and irritating hold music (at 2.15pm so should be a quiet time...?) I got Maeve, who didn't seem to understand what I was saying and told me repeatedly that I had entered the wrong passcode while I told her repeatedly how I had been ASKED TO SET UP a passcode during the transaction. She then indicated that my card had been locked.. and said I could go through the set up a passcode process again the next time I purchase. Frankly I'm not too keen to go through that entire rigmarole again so I asked if I can set up the password directly with the post office - she said no, you need to set it up on the mastercard securecode site, which will be the first thing that comes up in a google search. It's not - instead I get a whole bunch of infomation pages touting securecode, none of which allow me to do anything meaningful, and I am not one step forward. On the basis of this, I may just avoid using the post office card again, it's not worth the hassle, the massive amount of time waiting on hold to speak to someone who doesn't seem to know what's going on, and the likelihood of the whole thing being repeated next time I try to use the card. Marks for ease of use - MINUS 10!

10th October 2018

Rip-off Card. Charges extra credit interest months after the transaction.

Also poor customer service (see above) and you will wait forever for an agent on the...

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Also poor customer service (see above) and you will wait forever for an agent on the phone.
I pay off my PO platinum card in full each month but they have a sneaky way to charge interest on cash withdrawals in the month after the full amount and all charges are paid. I will be cancelling my card as soon as this is sorted out.

5th October 2018

Horrifically slow and bad service undoes the 0% overseas rate

Like the 0% charge on overseas..but then they proactively blocked my overseas purchase because it seemed suspicious (which is odd given they market this for overseas purchases). This then dragged me into their customer service which never answered...

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Like the 0% charge on overseas..but then they proactively blocked my overseas purchase because it seemed suspicious (which is odd given they market this for overseas purchases). This then dragged me into their customer service which never answered my call. So ended up having to use my other card to get the transaction done which defeated the whole purpose of the 0 fee on overseas. This has happened multiple times.

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