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Purely Pets: Pet insurance reviews

4.71
Based on 2,030 reviews, last reviewed 2nd Jan 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Very poor dealing with claims. Very poor dealing with claims. Have raised a complaint and will escalate to the FOS to investigate. Reviewed on: 2nd January 2026
KM's avatar
KM

About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2030)

Good cover at a good price...

5
Cheap cover but well covered. Quick and efficient renewal Reviewed on: 10th July 2019

Excellent

5
We had to take our puppy to the vets as he was limping, no hassle payout, really fast direct to the vets Reviewed on: 10th July 2019

Very good:)

4
I have always had great service with them. I definitely get my money’s worth with them that’s for sure. They cover a number of different options branching from accidents - quarantine. For up to £10 a month I really couldn’t ask for a better company Reviewed on: 10th July 2019

Fantastic!!

5
Although my 2 dogs are rarely ill, the times they have been Purely Pets have transferred the money, no quibble, into my bank. Reviewed on: 10th July 2019

So easy to set up

4
Easy to compare the different products on offer to make an informed decision. Very quick and easy to set up. Reviewed on: 10th July 2019

My resue GSD insurance

5
I recently had an old dog who required monthly hydrotherapy and pain killers to continue a good quality of life. PP paid the monthly premiums ... no quibble and no hassle! Reviewed on: 10th July 2019

GOOD COMPANY, REASONABLE RATES, NO PROBLEMS CLAIMING

5
I HAVE USED SAME COMPANY FOR MORE THAN ONE PET AND WOULD HIGHLY RECOMMEND Reviewed on: 10th July 2019

Excellent service

5
Stress free claim and quick and excellent service Reviewed on: 10th July 2019

Simply the pets

5
Being in the military I move around quite a lot. Changing my address or any details mid cover has never been an issue. They also provide fully comprehensive 3rd party liability meaning I can take Harry (my dog) to work with me. This probably seems like quite a small thing but it makes a massive difference. Reviewed on: 10th July 2019

Wonderful company

5
The policy is great value for money, I have both my kitties insured with them. Customer Service was fantastic. Reviewed on: 10th July 2019

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