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RBS: Select current account reviews

Name: Select current account
Rating: 4.12 (241 reviews)

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4.06

Based on 241 reviews, last reviewed 8th Aug 2025

90% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

totally disgusted at the attitude of staff when i wa... totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for ... Read more Reviewed on: 8th August 2025

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (241)

They closed our closest branch :(

Always rated out experience in branch. It may have been miles away, but as we live in a rural area it was to be expected. They were always friendly and very efficient. Now they've closed the branch we're thinking of switching to an internet only bank despite a great 30 year relationship. If we can only deal with RBS online, we may as well switch and get a golden Hello! from the many offers out there. Reviewed on: 8th January 2020

Brilliant customer service

They have always been very helpful with any inquires I have had regarding my account or any changes that have needed to be made. I also like the addition of the coin counting machine in my local branch. Reviewed on: 8th January 2020

Keeping it current with app

Been an RBS customer for years and love the banking app to keep up to date with activities on my current account. Reviewed on: 3rd January 2020

Excellent mobile banking platform

I switched to RBS after many years with another bank. It was quick an easy. The main difference I've noticed is the efficiency of their mobile banking app and their security. Every time a try to make a purchase online there are a few security measures in place which I really appreciate. I lost my bank card a month a they replaced it really quickly. However the main benefit is that the transactions display on my mobile banking app is instantaneous, so I know exactly how much money is in my account (via the pending feature) at any given time. Shame that they are having to close branches all over the UK but that's the price you for digitisation. Overall, I'm really happy with RBS. Reviewed on: 26th December 2019

My Bank Account

This is the account I use and I find it works for me. Reviewed on: 19th December 2019

Amazing mobile app - Love it!

the mobile app for my RBS account is amazing. There are so many new features this year and the app is way better than my Barclays one Reviewed on: 4th December 2019

Not Good

I have been with RBS for 40 years but I am now moving my accounts. Their phone banking is terrible and this combined with branch closures means I no longer want to be a customer. My nearest branch of RBS is now 20 miles away and although there is a closer NatWest I vehemently dislike their business model. Reviewed on: 30th November 2019

Verfy Reliable Bank

I have been with RBS for such long time, and have no problem with them at all Reviewed on: 28th November 2019

Great and friendly company

The staff are always friendly and helpful, always willing to help a hand. They have a great selection of products and I have banked with them since I was a child. Reviewed on: 24th November 2019

Hard to reach

I find RBS hard to access since closing their branches and find access to my account as a disabled person their isn't even an online chat I can talk to on my R.B.S app Reviewed on: 23rd November 2019

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