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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.88 (9018 reviews)

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4.88

Based on 9,018 reviews, last reviewed 6th Mar 2026

164100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

RCI is not slow to increase the savings interest rates Pleased that RCI is not slow to increase the interest rate when the financial markets indicate that savings rates need to increase. Reviewed on: 6th March 2026

Latest lowest rating:

1

App friendly savings Easy to use app that clearly shows different savings rates Reviewed on: 2nd February 2026

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About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (9018)

Help

I have sent 8 messages to your helpline over two weeks and have had no reply, You should change the heading to the (No available help page). Also, no one ever answers the phone. Reviewed on: 6th December 2022

Extremely poor customer service

Trying to deal with father's account after death. No response to letter after one month, death certificate not returned. Unable to contact customer service by phone. Now been on hold one hour, no indication on number in queue or wait time Reviewed on: 5th December 2022

locked out

locked out of account too easily even after password reset necessitating 0345 call Reviewed on: 28th November 2022

Appalling service

I sent a grant of probate to RCI nearly 3 weeks ago and asked for my husband’s savings to be transferred. Not a word from RCI and I have beneficiaries waiting for these funds. Tried ringing a week ago, waited over an hour to get a reply only to be told it was being dealt with but no indication as to how long this would take. RCI This is not your money. Reviewed on: 24th November 2022

Cannot get through on the phone or email.

I opened a new 2 year fixed account. received the paperwork. Tried to log in on line. It did not recognise my ID or password. Followed the link to reset my password. Received confirmation email. Still did not recognise me. Sent two emails but received no answer. Tried ringing for over a week. each time on hold for over 30 minutes. never got through and still have had no response. Been on hold again now for 45 minutes. Every option they give you get put on hold and the same recorded message and horrible tune. Reviewed on: 23rd November 2022

Contacting RCI

I have been logged out of my account for 7 days. I have repeatedly rung the contact number and have been on hold for up to 2 hours. I have emailed and got no reply. I have seen RCIs response to similar complaints. This is totally unacceptable. Phone lines should be answered. Apparently new customers are more important than loyalty. I want to access MY money and can’t. It is suggested I can contact then via Facebook. I am not on Facebook and do not see why I have to contact them via social media. RCI must get this sorted and MUST recognise loyalty over new customers. Reviewed on: 23rd November 2022

Poor customer Service

Poor customer service.... I will not deal with any business/bank etc, that make it difficult for their customers to contact them by telephone. All businesses should pride themselves to achieve very high levels of `quality of product`, `customer service` and `competitiveness`. If any of these attributes are not met, i will take my business/monies, elsewhere! Reviewed on: 21st November 2022

90 mins to answer a call is not good service

I have had an RCI account since 2017 when they were first set up as a bank in the uk. I have had three contatcs with them in the last week: the first took 46 minutes to answer, the second 90 mins and the third 72 mins. If i had been given the full and correct information in the second call i would not have had to make the third. This is appalling service. Reviewed on: 21st November 2022

Great interest rates

I’m very pleased I opened my new freedom saving account it was easy and straightforward my savings accounts and current account are with Halifax I’ve been with them for years but the Halifax is just not passing on higher interest rates to customers so in due course I will most probably open other accounts Reviewed on: 18th November 2022

Is there anybody there?

I have been locked out of my account and no one will pick up the telephone or answer email Help!!!!! Reviewed on: 17th November 2022

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