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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.88 (9018 reviews)

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4.88

Based on 9,018 reviews, last reviewed 6th Mar 2026

164100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

RCI is not slow to increase the savings interest rates Pleased that RCI is not slow to increase the interest rate when the financial markets indicate that savings rates need to increase. Reviewed on: 6th March 2026

Latest lowest rating:

1

App friendly savings Easy to use app that clearly shows different savings rates Reviewed on: 2nd February 2026

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About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (9018)

Rubbish customer service

Not heard for any one for a week and then get a message to say if I want a response specific to my email I need to go on Facebook. Company sacrifices service to loyal customers to be greedy grabbing newbie’s. Reviewed on: 17th November 2022

impossible to make a telephone contact

It is quite impossible to make an inquiry by telephone to the company even after hanging on for at least an hour. definitely, a one-star service, invest your money elsewhere! Reviewed on: 17th November 2022

Reply from RCI Bank Hi Alan, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Rubbish customer service

Can never get through to anyone. I have wasted 2 1/2 hours of my life hanging on the phone just to get into my account. No one picks up. Go where you get service I say. Reviewed on: 16th November 2022

Reply from RCI Bank Hi Tony, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

We are experiencing high call volumes!!!

A bank is a good as its Customer Service Department. However, that would be good if you could get through to them. I waited 45minutes today for a response then I gave up. This is not a bank you can trust. Reviewed on: 15th November 2022

Reply from RCI Bank Hi David, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes!” Response date: 17th November 2022

Do not put money in this bank

I have accounts with this bank and they claim to pay withdrawals the next working day. I have been waiting 2 weeks for my withdrawal. I have complained 2.5 hours on phone my complaint has been ignored. Reviewed on: 14th November 2022

Reply from RCI Bank Hi, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Do Not Save with RCI Bank

I have accounts with this bank withdrawals should be paid the following day. I have waited 2 weeks and am still waiting. When you make a complaint they ignore you. Reviewed on: 14th November 2022

Contacting bank Nai on impossible!

called bank on helpline. Was kept on hold for 39 min and then got disconnected! Reviewed on: 14th November 2022

Reply from RCI Bank Hi Amrit, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Amateurs / Time wasters.

Doubt this will ever be published, as RCI have rave reviews on this site. But I my experience of trying to open an account it was a waste of time. Send documents to prove identify long wait for confirmation when sent funds no show on their site. Hours on phone. Emails not answered. Reviewed on: 13th November 2022

Reply from RCI Bank Hi Richard, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Impossible to get through.

I was keen to make a substantial deposit into my account. For this I need both my account number and sort code. So i printed off my statement which shows an account number but no sort code. I tried phoning, but after hanging on for 45 minutes, gave up. I emailed and was advised that they would get back within a few working days, but also gave out their Newcastle number. On phoning this i was almost immediately put onto the same automated message of the day before. All i want is those details which will allow me to make a deposit. I have requested that someone phone me. What are the chances? I Reviewed on: 10th November 2022

Reply from RCI Bank Hi James, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

No one on the phone

I have tried to call them twice - They claim they are available on the phone 7 days a week - The first time, I waited for 45 minutes before hanging up. I have now been on the phone for 30 minutes. I don't think there is a single person on the phone. I started at 9am. No indication of queue either. Reviewed on: 10th November 2022

Reply from RCI Bank Hi Jean-Marc, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

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RCI Bank: Freedom Savings Account reviews

164100% increase in 5 star reviews

300% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review RCI Bank: Freedom Savings Account now

RCI Bank Freedom Savings Account reviews (9018)

Rubbish customer service

impossible to make a telephone contact

Rubbish customer service

We are experiencing high call volumes!!!

Do not put money in this bank

Do Not Save with RCI Bank

Contacting bank Nai on impossible!

Amateurs / Time wasters.

Impossible to get through.

No one on the phone

Do you have a different RCI Bank product?

Want to see more from RCI Bank?

95 Day Notice Account

Fixed Term Savings Account

E-Volve Savings Notice Account

Join Smart Money People

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