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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.88 (9018 reviews)

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4.88

Based on 9,018 reviews, last reviewed 6th Mar 2026

164100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

RCI is not slow to increase the savings interest rates Pleased that RCI is not slow to increase the interest rate when the financial markets indicate that savings rates need to increase. Reviewed on: 6th March 2026

Latest lowest rating:

1

App friendly savings Easy to use app that clearly shows different savings rates Reviewed on: 2nd February 2026

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About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (9018)

Unable to contact

Easy to open an account but almost impossible to make any personal contact. Reviewed on: 8th November 2022

Reply from RCI Bank Hi Brian, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

Do not answer the phone or emails

Serious problem with their customer service phone line! I have tried calling a number of times but always in a queue, so today I called at 8.15 in the morning and was on hold for 38 minutes when the phone was cut off! I've sent an email but had an automated response saying they'll get back to me in 4 working days! My linked bank account will not verify the new RCI account and with so many scams going around I'm not prepared to send over £100 to an account or bank that doesnt appear to exist! Reviewed on: 7th November 2022

Reply from RCI Bank Hi Heather, head of savings here, and with bit of a long reply to all the comments but bear with me. I’m very sorry if you had a long wait time on the telephone or not being able to connect. We’ve kept some very competitively priced accounts on sale for the past two weeks up to this morning. At a time when household finances are stretched, I asked the team to give some priority to opening accounts at these rewarding rates (rather than taking the products off sale) so customers would earn a competitive return on their savings for years to come. I’m sorry this impacted your experience with us. I also regret this happened to as many people as it did- we do take onboard all feedback. Due to the sheer volume of applications, the team has been busy processing over 30k manual account openings, telephone calls, emails, and inquiries as we welcomed tens of thousands of new savers. We’re heartened that so many UK households are saving and getting a rewarding rate of interest. We’re now working through the contact backlog. If you still have an outstanding issue and would like a personal response to your query, please follow us on Facebook and send us a private message so that we can contact you directly. Please make sure it’s a private message and you don’t publish your personal information for all to see. Best wishes! Response date: 17th November 2022

bad communication

tried to open account ,got the account but cannot deposit money in rang twice on hold for30 mins no answer tried again later the same . tried by email auto reply saying will contact with in up two weeks . crap Reviewed on: 1st November 2022

A slip cost me £500!

I mistakenly picked add monthly interest rather than credit yearly on a 1-year Fixed Account. As I took some pension in the same tax year this meant I ended up paying 40% tax on my interest. RCI Bank did NOTHING to help and had NO sympathy (despite the fact I’d had accounts with them for over 4 years!) Also their ‘Freedom’ Account is NOT ‘instant access’. Make a withdrawal on a Saturday and you get the money on a Tuesday. With other banks (eg, Santander, Marcus) the money is transferred IMMEDIATELY (so it’s in your linked account when you log in after withdrawing it). Reviewed on: 25th October 2022

Excellent Saving accounts.

I have used RCI bank for some years now, I have always received excellent service, but what I like the most is when the bank of England increase interest rates RCI follow suit increasing the interest on their Freedom saving account almost straight away. Reviewed on: 1st October 2022

BANK settles after bad review

matter resolved following bad review Reviewed on: 26th April 2022

Easy set up, seamless customer service experience

I switched my savings account a couple of years ago, looking for a company that makes it easy to save. With time being the biggest comodity, RCI just make it simple and efficient. When it comes to saving trust is a huge factor and their regular communications make me feel comfortable and secure about having my savings with them. Reviewed on: 2nd April 2022

Transparent and simple

Decent interest rate, easy to use, good communication of changes. Reviewed on: 1st April 2022

Excellent service and rates

I have been investing with RCI for some time now. Depositing and withdrawing funds online is very straightforward and I am impressed by the competitive rates on offer. Reviewed on: 28th March 2022

Safe account.

A safe account with a decent rate of interest. Reviewed on: 19th March 2022

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