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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.85 (8601 reviews)

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4.88

Based on 8,601 reviews, last reviewed 31st Jan 2026

62700% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

88%

10%

Latest highest rating:

5

All in all a good experience. The website is easy to use and easy to set up. Communications are relevant and not to many. Interest rate is good and fair. All in all a good experien... Read more Reviewed on: 31st January 2026

Latest lowest rating:

1

Little to say as all runs smoothly, no dramas! Little to say as all runs smoothly, no dramas! Interest rates are competitive, systems easy to use. I presume customer service is good but I've hardly... Read more Reviewed on: 29th January 2026

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About this product

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (8601)

Logging in

I logged in 22 January re a withdrawal. No problem. Then this weekend tried to log in to check my balance. A nightmare. It didn't recognise my password. I got a new temporary password. Upon logging in it now told me my User ID was incorrect! It's sorted now after the weekend but I do wonder if I'm going to have this problem recurring in the future. I worked in banking all my life so it's not as if I was illiterate re this sort of thing. Lovely staff but the system could be easier. Reviewed on: 20th February 2018

Very Poor, avoid if looking for a decent bank

opened account in December, sent proof of address, then don't hear anything for a month. Letter arrives asking for further proof of address. I sent further evidence which was accepted and was told to wait for account opening. Heard nothing for a further 2 weeks, called them and they said because it had been over 30 days the application had been closed. Time wasters. No apology. Will not be opening an account. Reviewed on: 5th February 2018

Very nice online bank

Good rates and customer services Reviewed on: 4th December 2017

The Worse Bank

Based on my own experiences, RCI has the worse customer service. They provided me with false, inaccurate and misleading information. When I complained, they simply avoided the real issues, made cheap excuses and failed to respond to the specific issues and questions raised. Reviewed on: 4th December 2017

Tries to make headlines.

Although they made a 0.10% increase before the BOE 0.25% rise, THEIR SILENCE HAS BEEN DEAFENING SINCE. The Coventry Building Society has announced a full 0.25% increase on its online saver account from 01 december 2017. Let's hear something from you RCI, even if you tell your own advisers that the rate is under review!!!!!! Reviewed on: 28th November 2017

Does what it says on the tin

On my way to being 80 years old and two years ago had no problem setting it up on the Internet and have never had a problem logging in. Have contacted them twice by phone and not only were they helpful, but also they were clearly from up Newcastle way and could understand my Midlands accent. Yes the rate has often gone down, but they quickly inform you if rates are moving upward. Reviewed on: 18th November 2017

Very fair

I have just been advised of another interest adjustment, and again it is another UPLIFT. Very fair company to deal with Reviewed on: 6th October 2017

Doddle for current 1.25%

Extremely clear and easy way to earn current best interest rate operated with linked account. Reviewed on: 24th September 2017

Does what is says on the tin! Simple savings

I don't have much to save so every little helps in terms of rates, ok so not going to set the world on fire but there are no bonus or teaser rates and everything is set up online - very simple and no complicated jargon! I am not very good with remembering my password so I have called to get help with this and not only was it quick to get through but the customer service is very genuine, never rushed and they speak to you like a human also based in the UK which is nice. Read the information when you set up your account and you can't go wrong! I have recommended to many as it simple savings- exactly what is says on the tin. Reviewed on: 28th July 2017

Fantastic Bank

I don't know the issues others have experienced. ID, Password, memorable data and you're in. Never had a problem, account set up was easy, called to ask a few questions and customer service was in UK (rare these days) They seem to change their rate for everyone, just increased mine to match offering to new customers (even rarer these days) Keep up the good work RCI Reviewed on: 28th July 2017

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