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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.84 (11989 reviews)

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4.84

Based on 11,989 reviews, last reviewed 17th Jun 2026

60% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

They seem to be honest and consistent. They seem to be honest and consistent. You know where you are. They remain competitive. The web site is secure and easy to use. I like them Reviewed on: 17th June 2026

Latest lowest rating:

1

I recently told RCI bank about an illness I have and... I recently told RCI bank about an illness I have and wanted to close my accounts. I was told my money would be in my nominated bank account by the clo... Read more Reviewed on: 12th March 2026

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About this product

The RCI Freedom Savings Account has unlimited access and a seven-day service.

The Freedom Savings Account is free to use and available to UK residents aged 18 or over. You need to pay in and out through an RCI Bank savings account or a linked UK current account.

RCI Freedom Savings Account reviews help you find out what it’s really like to be a customer. If you’ve used RCI before, you can also leave a review and share your experience.

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Awards

Best savings provider 2026

Awarded to the savings account provider rated highest in UK customer reviews.

RCI Bank Freedom Savings Account reviews (11989)

RCI's Freedom Savings Account works great for me.

RCI's Freedom Savings Account works great for me. Withdrawals really are instant. Withdrawals from many other easy access accounts take hours or even next day until the money is transferred and available in the nominated account. Reviewed on: 24th May 2024

Competitive rates and good service .

Staff are polite and helpful. The interest rates are competitive and website easy to use. The information is clearly marketed and self explanatory. Reviewed on: 24th May 2024

Dishonest business, beware!

I've withdrawn my money the 7th December, and still haven't received on 11th December 2023. I've contacted them, they tried to explained, fool me, the situation which is good for them but it is not for customers. And I've asked for the interest daily rate that I suppose to get per day while they keep my money in their pockets, and they said you can not get anything since 7th December when you asked for withdrawal. So they get free beef from my money while I'm waiting for that questionable transferring money. Well the very clever game I should say. Therfore, I'm closing down my account to save my money and time. Beware of this type of 'legal Sc..'. Reviewed on: 11th December 2023

What has happened?

Used to provide great service, but now, like other reviewers, I can not make contact with anyone at RCI, either by phone, email or online message. I have an important question that needs resolving. If I was a victim of fraud, what could I do? Reviewed on: 23rd November 2023

customer service

They never answer the phone. I've now been hanging on for 20 minutes Reviewed on: 13th November 2023

Customer care

Locked out of my online banking - details are correct they are held in key chain on my mac !! They ask you to call them to get them to unlock -not answering the number - holding for 25 mins now. That is not ok - I need to be able to transfer money.... Reviewed on: 6th November 2023

AWFUL THEY DONT CARE

Unbelievably bad service actually non existant service They simply dony care and dont answer their phones........ Waited over 40 mins and stillthey dont answer!!!!! Not once but 3 times today.......... Have you stolen my money as I cannot speak to you!!!! What sort of unproffesional outfit are you??? Reviewed on: 6th November 2023

Are RCI Stealing from me?

This bank do not answer calls or emails and DO NOT PAY OWED INTEREST WHEN DUE. Oped a two year fixed rate account. No interest paid or showing in account despite first year elapsing (supposed to pay annually) Obviously accurate interest payments is not only a legal imperative but also vital for accounting purposes. I have bonds with many banks and have never uncounted this before. I am referring the bank to the FCA I recommend anybody encountering difficulties or apparent fraud in my case do the same Reviewed on: 6th November 2023

Holding back funds and no communication

As a family we have 3 accounts with RCI and we will now be looking to close them . They have held 8k off our Sons money in their holding account for 2 weeks and are refusing to put it into his account or return it. We have written to CEO and emailed the help line and made so many phone calls and RCI do not respond. I am appalled at there service and am desperate to know where to go from here . Reviewed on: 28th September 2023

Good savings account

The interest rate is decent and customer service is good Reviewed on: 9th August 2023

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