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Saffron Building Society: Mortgages reviews

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4.75
Based on 1,126 reviews, last reviewed 11th Sep 2026
27% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
9%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
3%

Latest highest rating:

5

Efficient clear advice on process and options Very clear process and steps set out. I was able to speak to someone very quickly and efficiently. Reviewed on: 11th September 2026
Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1126)

Mortgages review

5
Answered my query confidently and followed up with an email mail as promised. Reviewed on: 9th May 2022
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Saffron Member

Mortgages review

5
Would be good for simpler way to extend term as an option for older clients with good credit and payment history and high equity in property. Reviewed on: 6th May 2022
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Saffron Member

Mortgages review

4
Communication regarding product switch blocked because DD didn’t go through albeit the outstanding payment was settled by on-time with a Debit card. Customers should be informed about the potential impact of this scenario. Reviewed on: 6th May 2022
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Saffron Member

Mortgages review

5
Everything was very smooth sailing Reviewed on: 4th May 2022
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Saffron Member

Mortgages review

5
Super easy, lots of options all explained throughly. Nothing to improve! Reviewed on: 26th April 2022
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Saffron Member

Mortgages review

4
The time it take to respond to new mortgage applicants questions Reviewed on: 25th April 2022
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Saffron Member

Mortgages review

2
your traditional good telephone service seems to have lapsed in favour of email communication. if we wanted a modern bank we wouldn’t have chosen the saffron. stick to your old ways, that’s what we like Reviewed on: 25th April 2022
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Saffron Member

Mortgages review

5
Please keep up the good service and high standard and hire more "Rosannas" Reviewed on: 20th April 2022
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Saffron Member

Mortgages review

5
The ONLY thing that is annoying is the answer machine system. When you call a million times, like I have had to, it gets intensely irritating. But apart from that , I am WELL impressed with EVEYRONE I have dealt with at Saffron. Reviewed on: 20th April 2022
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Saffron Member

Mortgages review

4
I would love to access to the interest figures above without having to phone, but I do not get these in writing (i.e. without phoning) until December 2022. Can the payment statement be aligned with the tax year rather calendar year please? Reviewed on: 19th April 2022
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Saffron Member

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