Write a review

Go to business site

Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (979 reviews)

View other Saffron Building Society products

4.66

Based on 978 reviews, last reviewed 19th Mar 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

4

We have built a house on land which cost 600k. We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m plus. Saffron wanted to charge for sur... Read more Reviewed on: 19th March 2026

Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.

Write a review

Saffron Building Society Mortgages reviews (979)

Very Friendly, helpful service as always.

Very Friendly, helpful service as always. The only building society/bank where you can actually speak to a British person, who can help you without being transferred to 10 million different non english speaking random people who just pass you on to someone else. NOONE at Saffron has ever failed to help me and I am a pain, as I am always wanting to no someone. The ONLY challenging thing with Saffron is that I keep asking to have the info emailed to access the saffron APP but the email never arrives. No matter, because I can ring Saffron and be helped that way. Brilliant service - thank you all very much :-) Reviewed on: 4th June 2025

Lisa and staff very informative and friendly always...

Lisa and staff very informative and friendly always welling to help Reviewed on: 4th June 2025

Excellent service I contacted Saffron B S to port my...

Excellent service I contacted Saffron B S to port my existing Mortgage and apply for a Top Up to buy a new build house, I spoke to Kimberley Willett, Retentions Adviser who went through everything that was needed to apply for the Mortgage, Kim gave me advice on the options available to me and went through everything with me! Much appreciated ! Reviewed on: 3rd June 2025

Customer Service Experiences

I needed to speak to someone on about 4-5 occasions during the last 5 months and much to my surprise I always got the same person. This gave me much confidence in the service. It felt like dealing with a family run company where my concerns were important Reviewed on: 3rd June 2025

Lisa the Hero.

Lisa Howard is an absolute asset to your company. The Communication from underwriters was ok, and the fees are expected, but Lisa Howard is exceptional. One of the few people ive dealt with in customer service who seems to genuinely care about the lives of customers. She is personable, informative and most importantly - seems a genuinely decent person. Having worked in customer service before, i know from experience the job is very rarely about outcomes - particularly those you cant control. Its about making customers feel like someone is actually interested in solving their problem and is doing their level best, which is exactly how i felt. 5* for Lisa. Give her some of the extra mortgage fees im giving you... Reviewed on: 2nd June 2025

Mortgage Product Review

Kim Willett was superb . She was very informative and helpful . She also had a cheerful voice which was nice to hear . Kim is a credit to the Saffron Team . Well done ! Reviewed on: 30th May 2025

Mortgage retention

Firstly, you can speak to someone with very little effort, then your are dealt with great customer service and information is passed on with clarity and knowledge. all around service is excellent. Reviewed on: 30th May 2025

Super efficient and helpful.

Super efficient and helpful. Kim kept me up to date throughout and was really proactive. Reviewed on: 30th May 2025

Very friendly, knowledgeable, received all informati...

Very friendly, knowledgeable, received all information I've asked for Reviewed on: 29th May 2025

My new mortgage offers

My new mortgage offers were presented clearly and concise over the telephone, along with the new signing procedures. Reviewed on: 29th May 2025

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Mortgage
from The Mortgage Branch 0.00 from 0 reviews
Mortgages
from Bath Building Society 4.81 from 387 reviews
Mortgages
from The Cumberland 4.50 from 23 reviews

Want to see more from Saffron Building Society?

Savings
from Saffron Building Society 4.76 from 6329 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub