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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

Verified source

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Lisa Howard has been patient, kind and very supporti...

Lisa Howard has been patient, kind and very supportive during a challenging time, making what could have been quite a problem, into a smooth solution. Greatly appreciated. Reviewed on: 21st August 2025

Staff I spoke to seemed very professional in their a...

Staff I spoke to seemed very professional in their attitude. Reviewed on: 21st August 2025

Consistently Better Than Their Competitors

Always helpful, knowledgeable about their products, kind & personable. Reviewed on: 21st August 2025

Early repayment options

I had queries regarding early repayments which were answered in full. Reviewed on: 21st August 2025

Great service, a pleasure to deal with.

Great service, a pleasure to deal with. Reviewed on: 21st August 2025

Great service

Lisa was friendly and informative my call was answered quickly Reviewed on: 21st August 2025

Very efficient and friendly service.

Very efficient and friendly service. Reviewed on: 20th August 2025

High service delivery

My query was dealt with in a professional manner Reviewed on: 20th August 2025

Perfect advisor for an introduction

Rosanna was a perfect advisor in the first instance. Spoke very eloquently, with clarity and I did not feel rushed and nothing was too difficult. The information that was required by me was not only clearly identified, but she advised when and at what stage I would require the data so I did not feel overwhelmed to correlate a folder of Statements instantly. Reviewed on: 19th August 2025

Helpful, friendly, professional

Lisa was very helpful, friendly, professional and authentic. She helped me very quickly and it was a pleasure talking to her. Reviewed on: 19th August 2025

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