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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Always really helpful whoever I speak to, make thing...

Always really helpful whoever I speak to, make things clear and straight forward and always get a resolution to any queries. Reviewed on: 18th August 2025

Extremely helpful, clear and personable

Extremely helpful, clear and personable Reviewed on: 18th August 2025

Very friendly, gave clear advice and helped me under...

Very friendly, gave clear advice and helped me understand the remortgage process Reviewed on: 14th August 2025

Very helpful phone call with Anne

Very helpful phone call with Anne Reviewed on: 14th August 2025

Self build finance review

Everyone was very pleasant to interact with throughout. The setup process for our self build finance was quite prolonged but in the end quite reasonable. The whole service team once we were up and running were excellent, helpful and responsive, particularly Lisa Howard. Reviewed on: 14th August 2025

I am an overseas investor and can be challenging but...

I am an overseas investor and can be challenging but this building society is super helpful . Reviewed on: 14th August 2025

Really helpful as always, great df

Really helpful as always, great df Reviewed on: 14th August 2025

Wonderful personality who I spoke to , very helpful...

Wonderful personality who I spoke to , very helpful and considerate. Reviewed on: 14th August 2025

Simply great service

Kimberley Willett provided us with clear information, reassured us on the method of transferring products and gave us a time scale to transfer by. A great ambassador for your business Reviewed on: 13th August 2025

So helpful. Nice to have a check in.

Mortgage repayment details sent in post were so high. We have been shopping around due to this. Kim rang today offering extra details and told me rates had decreased. She walked me through (first repayment so all new to us) it all and was so helpful. Reassured and offered support. Very helpful. Reviewed on: 13th August 2025

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