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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Excellent service delivery

My query was dealt with in a processional manner Reviewed on: 13th August 2025

Excellent Service!

Super friendly and efficient support and help with renewing our mortgage. Reviewed on: 12th August 2025

Super friendly efficient service.

Super friendly efficient service. We needed to renew our mortgage and were helped quickly. Reviewed on: 12th August 2025

Such lovely friendly and very efficient service when...

Such lovely friendly and very efficient service when renewing our mortgage. Reviewed on: 12th August 2025

Leon was very helpful and prompt in response to my e...

Leon was very helpful and prompt in response to my enquiry Reviewed on: 11th August 2025

Great customer service.

Great customer service. Always polite and friendly and always very personable and professional. Reviewed on: 11th August 2025

The staff has been very helpful everytime I’ve called

The staff has been very helpful everytime I’ve called Reviewed on: 11th August 2025

Truly outstanding

I cannot recommend Saffron highly enough. Every team member I’ve interacted with across various departments has been consistently friendly and efficient; however my recent experience with Lisa was exceptional. She went above and beyond to help with my complex situation, and her expertise, care and professionalism resulted in an outcome that far exceeded my expectations. Fantastic service! Reviewed on: 9th August 2025

Kimberley wallet was excellent and so informative an...

Kimberley wallet was excellent and so informative and friendly. Wonderful experience! Reviewed on: 8th August 2025

Very helpful lady that I spoke to and I got the answ...

Very helpful lady that I spoke to and I got the answers I needed for my call. Thank you Kim Reviewed on: 8th August 2025

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