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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Superb service through the whole process.

Leon Walker. His help and communication was exceptional. Precise . Straightforward. Responsive.The experience made me feel I was his only client.Polite and Professional.Made the whole process enjoyable.Well done to him. Reviewed on: 7th August 2025

Very friendly, informative, and knowledgeable

Very friendly, informative, and knowledgeable Reviewed on: 7th August 2025

Everyone that we spoke with has been extremely helpful.

Everyone that we spoke with has been extremely helpful. Reviewed on: 4th August 2025

A lady called Kim dealt with my enquiry very efficie...

A lady called Kim dealt with my enquiry very efficiently. Reviewed on: 4th August 2025

They are very approachable, and 'normal" in a world...

They are very approachable, and 'normal" in a world of complicated company speak.. . I will be moving all my properties to Saffrons. I find them very straightforward Reviewed on: 1st August 2025

Kim Willett was fantastic!

Kim Willett was fantastic! It’s so lovely and reassuring to speak with someone who is truly helpful. Kim answered all my questions and made the process simple & stress free! Reviewed on: 31st July 2025

No issues and very easy.

No issues and very easy. And quick to answer the phone Reviewed on: 30th July 2025

Kim Willett most helpful on this occasions.

Kim Willett most helpful on this occasions. Would prefer to see more mortgage products without redemption penalties. Our original application process, some while back now, was extremely long winded and tedious. Reviewed on: 30th July 2025

The person on the phone was polite and helpful and c...

The person on the phone was polite and helpful and clear - I'm only sorry I didn't get her name. Reviewed on: 28th July 2025

Positive experience all around

I had an extremely pleasant and constructive experience with Lisa Howard this morning. I found her to be understanding and get we got to the root cause efficiently. Reviewed on: 28th July 2025

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