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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

Verified source

Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Really simple and positive customer experience.

Really simple and positive customer experience. None of the endless hoops jumping through with the big banks. Got what I needed quickly. Thanks for the help Saffron. Reviewed on: 24th July 2025

Great and engaging customer service and connected th...

Great and engaging customer service and connected through very fast Reviewed on: 24th July 2025

Great service

I spoke to Lisa to organise my product switch she was really helpful and friendly! she made sure my query was answered and ensured I didnt have anything else I needed to know before ending the call. Reviewed on: 24th July 2025

The staff in the Retentions Team are very professional

The staff in the Retentions Team are very professional and do what they can to ensure the customer is provided with the best mortgage terms possible. Reviewed on: 23rd July 2025

Helpful, supportive and professional

I spoke to Lisa who was incredibly helpful, supportive and professional. A credit to the company. Reviewed on: 23rd July 2025

Helen was brilliant on the phone, understood me and...

Helen was brilliant on the phone, understood me and my circumstances and helped in the right way, brilliant. Reviewed on: 22nd July 2025

Communication clear and accurate

Communication clear and accurate Reviewed on: 21st July 2025

Always easy to talk to, provides information correct...

Always easy to talk to, provides information correctly and efficiently. 1 minute call and I had all I needed. Reviewed on: 18th July 2025

Enquiry on additional funding

Kim walked me through the process for additional funds and did some checks on affordability so I understood the amount that could be looked at for additional funds. She was very professional, helpful and knowledgeable Reviewed on: 16th July 2025

lisa is lovely.

lisa is lovely. very helpful. informative Reviewed on: 16th July 2025

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