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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.66 (978 reviews)

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4.66

Based on 978 reviews, last reviewed 19th Mar 2026

29% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

81%

Latest highest rating:

4

We have built a house on land which cost 600k. We have built a house on land which cost 600k. We wanted a mortgage of 150k on a plot with a house valued at 2m plus. Saffron wanted to charge for sur... Read more Reviewed on: 19th March 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (978)

Staff were polite and helpful and the phone was answ...

Staff were polite and helpful and the phone was answered immediately without lots of recorded messages containing useless information. Reviewed on: 9th May 2025

Lisa Holden is fantastic.

Lisa Holden is fantastic. I have spoken to her a few time and her support, mannerism and empathy is exceptional Reviewed on: 9th May 2025

Friendly and helpful

I received great customer service from Lisa and Leon, both were very helpful and friendly, nothing too much trouble. Reviewed on: 8th May 2025

Very good the lady was very nice and helpful 5/5...

Very good the lady was very nice and helpful 5/5 Reviewed on: 8th May 2025

Helpful, friendly staff

Kim Willett was very helpful. Answered my queries efficiently. When there was a complication with setting up access she immediately emailed me to advise of the delay and how it would be resolved. Very positive experience. Reviewed on: 7th May 2025

Staff always helpful and friendly

Staff always helpful and friendly Reviewed on: 6th May 2025

Knowledgeable, friendly and very helpful.

Knowledgeable, friendly and very helpful. Reviewed on: 6th May 2025

Lisa Howard was outstanding.

Lisa Howard was outstanding. She was aware of the seriousness of our situation and made sure we understood what was required and supported us throughout the whole process. Taking time to liaise and communicate with all other parties involved. I cannot thank her enough and recommend her without reservation Reviewed on: 6th May 2025

Saffron customer service are friendly and very helpful

Saffron customer service are friendly and very helpful Reviewed on: 6th May 2025

Lovely conversation very helpful

Lovely conversation with Anna, who totally understood the various options I was considering. She gave advice and was really helpful together with a great demeanour. Reviewed on: 2nd May 2025

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