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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.75 (1084 reviews)

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4.75

Based on 1,084 reviews, last reviewed 10th Jul 2026

15% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

5

Very helpful and personal customer service. Very helpful and personal customer service. You still speak to a real person. Pretty good value for money mortgage products. Reviewed on: 10th July 2026

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Latest lowest rating:

2

Call to port and top up my mortgage Hi, I initially rang in on Mon and was informed that someone will call me back later. I had to call back on Tues, wed and thurs for someone to call ba... Read more Reviewed on: 10th July 2026

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1084)

Helpful staff

Great reliable service and helpful Reviewed on: 7th July 2025

Reliable

Always helpful and deliver a good service Reviewed on: 7th July 2025

Customer Service

Excellent customer service, prompt reply to all quires Reviewed on: 7th July 2025

Mortgage Renewal

Good customer service, early warning about switch options. Reviewed on: 7th July 2025

Superb Customer Service

We had a buy-to-let mortgage with Saffron from 2019 - 2024 and their service is exemplary. Always happy to help and assist with queries, they are easy to deal with, responsive, friendly and professional. Reviewed on: 3rd July 2025

The customer service department was really good

The customer service department was really good Reviewed on: 2nd July 2025

Beautiful Service

The service provided has always been very accessible and accommodating in time constraints and with the stress of financial matters. Extremely happy with Saffron as a mortgage provider and definitely a recommendation from myself to others. Reviewed on: 2nd July 2025

Great customer service

Kim was very pleasant to talk to on the phone and presented the information clearly and simply Reviewed on: 2nd July 2025

One of the best Building Societys I have ever used.

One of the best Building Societys I have ever used. Sadly you were not able to extend my mortgage for a further two years for some company rule, so went straight back to my bank who re mortgaged straight away. Reviewed on: 1st July 2025

Anne Sleeper was very professional and pleasure to d...

Anne Sleeper was very professional and pleasure to deal with. Reviewed on: 27th June 2025

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