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Saffron Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (1031 reviews)

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4.68

Based on 1,031 reviews, last reviewed 11th May 2026

14% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

Kim was a pleasure to deal Kim was a pleasure to deal with although initially I was a tad confused : maybe I did not express what I was stating clearly enough? But we got there ... Read more Reviewed on: 11th May 2026

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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025

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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1031)

Very friendly, knowledgeable, received all informati...

Very friendly, knowledgeable, received all information I've asked for Reviewed on: 29th May 2025

My new mortgage offers

My new mortgage offers were presented clearly and concise over the telephone, along with the new signing procedures. Reviewed on: 29th May 2025

Very friendly lady easy to talk to

Very friendly lady easy to talk to Reviewed on: 28th May 2025

Amazing service - Thank you

Amazing customer service, The person was polite and carried out my request with ease. Very pleasant experience, very unusual these days in general customer service especially with banks, but today gave me hope there’s still fantastic customer service out there. The employee I spoke with is an asset if they treat every customer as I was treated today. Many Thanks. Reviewed on: 28th May 2025

Needed to switch mortgage we where reminded by post...

Needed to switch mortgage we where reminded by post and when I called to change the service Kim was very helpful and was an easy service Reviewed on: 28th May 2025

Great service, all information was provided

Great service, all information was provided Reviewed on: 27th May 2025

Questions on porting mortgage

I had some questions around porting my mortgage and Kim Willett was extremely helpful and knowledgeable on the different options and practical considerations. I was very impressed with the service. Reviewed on: 27th May 2025

Lisa, the mortgage officer was very helpful and polite.

Lisa, the mortgage officer was very helpful and polite. She explained the process very clearly to me. Reviewed on: 27th May 2025

I’m staying with Saffron again!

Excellent retention service and great value! Reviewed on: 23rd May 2025

It was informative and prevented me from remortgagin...

It was informative and prevented me from remortgaging elsewhere Reviewed on: 22nd May 2025

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