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Saffron Building Society: Mortgages reviews

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4.66
Based on 971 reviews, last reviewed 16th Mar 2026
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
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Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (971)

Mortgages review

1
You lost me as a customer and I am switching to Halifax so not a lot is the answer Reviewed on: 14th November 2022
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Saffron Member

Mortgages review

5
The process was simple and the staff helpful. To improve you could state the process steps and acknowledge where about in the process you are. Confirm receipt of paperwork. Reviewed on: 9th November 2022
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Saffron Member

Mortgages review

1
Absolutely nothing. The service you have given to a loyal customer who has never missed a payment in 4 years is nothing but a disgrace. Reviewed on: 9th November 2022
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Saffron Member

Mortgages review

3
I phoned as we have come to an end on fixed mortgage so we are now paying 100 more a month rang to see if we could get it fixed again said she said would call back. I’ve had no call or letter. I think we struggle going forward. Reviewed on: 9th November 2022
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Saffron Member

Mortgages review

3
Just want to get the payoff and the amount of payment penalty. I want to payoff the mortgage. Reviewed on: 8th November 2022
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Saffron Member

Mortgages review

5
I got to speak to a real live human being who knew what she was talking about, gave me the help I needed and got the job done straight away. Reviewed on: 1st November 2022
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Saffron Member

Mortgages review

5
To offer existing customers like me a fixed interest rate on mortgages Reviewed on: 31st October 2022
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Saffron Member

Mortgages review

5
The arrangements from beginning to end have ran so smoothly with no issues. We would be very happy to recommend Saffron to others. Reviewed on: 31st October 2022
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Saffron Member

Mortgages review

5
quick. easy. they are easy to contact and we have had nothing but good experience for the last five years with saffron Reviewed on: 31st October 2022
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Saffron Member

Mortgages review

4
The phone was answered promptly. However, the Email I sent initially to ask about the repayment has still not been answered! Reviewed on: 24th October 2022
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Saffron Member

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