Smart Money People Logo
Go to business site
Share this page
Link copied

Saffron Building Society: Mortgages reviews

View other Saffron Building Society products
4.66
Based on 971 reviews, last reviewed 16th Mar 2026
17% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
81%
See only 4 star reviews
9%
See only 3 star reviews
4%
See only 2 star reviews
2%
See only 1 star reviews
4%

Latest highest rating:

5

My options were clearly explained to me. My options were clearly explained to me. When I first called the retention dept. Was busy but they phoned me back as promised. Reviewed on: 16th March 2026
Verified source

Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
Visit provider site Read all reviews Write a review

About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Saffron Building Society Mortgages reviews (971)

Mortgages review

3
Improve communication responses times.when an issue is raised be specific about what you are requesting and challenging. Offer a realistic timely response. I always responded in 24 hours, however yourselves took 10 working days for each rep Reviewed on: 19th December 2022
Saffron Member's avatar
Saffron Member

Mortgages review

5
Great customer service and very trustworthy! Reviewed on: 17th December 2022
Saffron Member's avatar
Saffron Member

Mortgages review

5
Competitive rates... customer care Reviewed on: 15th December 2022
Saffron Member's avatar
Saffron Member

Mortgages review

4
Personnel are responsive but sometimes clarity is lacking in written correspondence Reviewed on: 13th December 2022
Saffron Member's avatar
Saffron Member

Mortgages review

5
The only disappointment was that I did not receive a letter from Saffron that was sent in September informing me of the options for me at my mortgage expiry. The notice of a significant increase as it moved to your SVR prompted my call. Reviewed on: 6th December 2022
Saffron Member's avatar
Saffron Member

Mortgages review

5
Good communications, helpful and accommodating Reviewed on: 28th November 2022
Saffron Member's avatar
Saffron Member

Mortgages review

5
The lady was positive that the deal eould need renewing in August 2023 and not to worry the offering did not need to be discussed early Reviewed on: 25th November 2022
Saffron Member's avatar
Saffron Member

Mortgages review

5
Initially getting hold of the right person was a challenge. If you can provide a specific direct phone number that would be great. Reviewed on: 22nd November 2022
Saffron Member's avatar
Saffron Member

Mortgages review

1
the only thing I am looking forward to is closing my account Reviewed on: 15th November 2022
Saffron Member's avatar
Saffron Member

Mortgages review

1
I've had no response to my enquiry posted to you in October, answerig your enquiry to me, concerning my need/desire to change my mortgage product Reviewed on: 14th November 2022
Saffron Member's avatar
Saffron Member

Do you have a different Saffron Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Saffron Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill