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Saffron Building Society: Mortgages reviews

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4.74
Based on 1,068 reviews, last reviewed 19th Jun 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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2%
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Latest highest rating:

5

It was a great efficient service and all information... It was a great efficient service and all information was provided Reviewed on: 19th June 2026
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Latest lowest rating:

1

terrible experience. terrible experience. The valuer was awful, we have a developers mortgage and it is near impossible to get funds released. I will never use your compan... Read more Reviewed on: 14th January 2025
Joanna M's avatar
Joanna M
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About this product

Saffron Building Society have a range of mortgage products.

Mortgages are available from Saffron Building Society whether you’re looking for a standard mortgage or buy to let. There are also options for the self-employed and self-builders.

Saffron Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Mortgages reviews (1068)

Mortgages review

3
One person first was unable to help then hung up on me when I insisted. I managed to reach a helpful person on my second attempt. Reviewed on: 16th March 2022
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Saffron Member

Mortgages review

5
Everything was explained clearly Reviewed on: 15th March 2022
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Saffron Member

Mortgages review

4
It would be useful if your overpayment bank details were on the online ‘confirmed as correct’ list to give customers comfort that payments have gone to the right account. At the moment my bank couldn’t confirm account matched Payee. Reviewed on: 28th February 2022
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Saffron Member

Mortgages review

5
Process well explained and worked as expected Reviewed on: 25th February 2022
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Saffron Member

Mortgages review

5
A good experience over the years (decades) we've had our what became two mortgages, now both paid off. Tom Thomas was very helpful 10yrs ago when setting up our second mortgage, Joanne helpful in redeeming this final one of the two. Reviewed on: 19th February 2022
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Saffron Member

Mortgages review

5
The person that answered the call was vey personable, no jargon used so very easy to understand. Reviewed on: 16th February 2022
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Saffron Member

Mortgages review

5
Helpful and easy to deal with on phone and by letter. Reviewed on: 10th February 2022
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Saffron Member

Mortgages review

4
It was great that I had one single point of contact to deal with in Rosanna. A suggestion for improvement would be becoming more digital focussed through using online forms and digital signatures to speed up the process. Reviewed on: 8th February 2022
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Saffron Member

Mortgages review

5
I have been with the society for many years. What I do not understand is why there are not incentive products for long standing customers. In the past I have been told bigger societies have better offers. We all know they do. Reviewed on: 4th February 2022
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Saffron Member

Mortgages review

2
Ben has been excellent throughout. With regard my other ongoing matters I feel that the underwriters have sided with my ex who has NEVER EVER paid the mortgage against me who has paid every instalment from day 1 - Apart from the Covid break Reviewed on: 31st January 2022
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Saffron Member

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