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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6329 reviews)

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4.76

Based on 6,329 reviews, last reviewed 21st Mar 2026

95% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Lucy explained my account to me, decided to withdraw... Lucy explained my account to me, decided to withdraw from my other account instead due to the penalty, Lucy also took the time to explain other accoun... Read more Reviewed on: 21st March 2026

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Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6329)

Easy to use online with great layered security

i like using the online app, easy to use with great layered security Reviewed on: 30th September 2024

was very quick once I had forms in and books were ve...

was very quick once I had forms in and books were very quick thank you very much Reviewed on: 30th September 2024

Staff were helpful and sorted out my issue.

Staff were helpful and sorted out my issue. They clearly wanted to make sure it was resolved Reviewed on: 30th September 2024

Customer service was friendly and quick

Customer service was friendly, helpful and patient; and had zero waiting time even on a Saturday Reviewed on: 30th September 2024

FANTASTIC CUSTOMER SERVICE

I had a large amount of funds going into my account and Debbie at the Royston branch couldn’t have helped me enough she was amazing as the funds hadn’t gone straight into my account but she investigated and told me what was happening and resolved everything could have asked for better customer care thank you Reviewed on: 28th September 2024

I am a new customer on line banking I have spent 3...

I am a new customer on line banking I have spent 3 days on your help line with no joy but today the lovely kind professional kendra was wonderful in helping me sort out this ongoing problem. I am now all set up and running and very happy after days of upset and pure frustration. Thank you very much indeed kendra Reviewed on: 26th September 2024

I can trust the building society and the staff in Wa...

I can trust the building society and the staff in Ware branch and I know my money is safe and sound Reviewed on: 26th September 2024

I was trying to download the app but couldn't.

I was trying to download the app but couldn't. I phoned the branch and Freddie answered. He had the patience of a saint as it took me ages to follow instructions not matter how clear he was … he really did manage to keep me going with it as i would definitely have given up. His patience and knowledge were much appreciated. Reviewed on: 26th September 2024

Very pleased that Ware customers can use shuttle bus...

Very pleased that Ware customers can use shuttle bus service - excellent service Reviewed on: 26th September 2024

Called to reset my online log in as I had forgotten...

Called to reset my online log in as I had forgotten them. Member of staff was helpful and completed my request, details came through whilst I was on the telephone. Very efficient. Reviewed on: 25th September 2024

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