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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.76 (6346 reviews)

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4.76

Based on 6,346 reviews, last reviewed 26th Mar 2026

105% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

83%

10%

Latest highest rating:

5

Help from Sophia with a problem doing something online. I was having a problem doing something online. Decided to phone for help and Sophia Nuttall could not have been more helpful and patient. Have been wi... Read more Reviewed on: 26th March 2026

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6346)

I was given help by telephone, so did not need to ta...

I was given help by telephone, so did not need to take action on line. Reviewed on: 27th February 2024

Friendly and efficient customer service...

Always receive friendly and efficient customer service in the Ware branch. I have just downloaded the Savings Maturity Pack. I find the Instruction Form to be slightly confusing. The email advised I that I could complete the maturity instruction by using the online portal but the relevant link was not apparent. Reviewed on: 27th February 2024

I am always happy to visit our local Saffron BS as t...

I am always happy to visit our local Saffron BS as the staff are so friendly and helpful. In a World of speaking to machines and 'bots' it is comforting to know that you can still speak and get advice from real people when dealing with the Saffron. I chose the BS because of it's presence on the High St. as well as the on-line option and my intereactions in both areas have proved that I made a wise choice. Reviewed on: 27th February 2024

customer service

telephone response to my queries very clear and professional Reviewed on: 27th February 2024

I used to be able to renew my fixed rate ISA's on-li...

I used to be able to renew my fixed rate ISA's on-line, now there seems to be have been an update in the on-line system and I am unable to do this and had to renew it via a telephone call with customer services. This took a lot longer and is considerably less convenient. Reviewed on: 26th February 2024

Great customer service

Quick,efficient and understanding. Very friendly staff when I call up. Great range of products. Reviewed on: 26th February 2024

The staff member was very professional and helpful.

The staff member was very professional and helpful. Reviewed on: 26th February 2024

I was unable to withdraw money on line without speak...

I was unable to withdraw money on line without speaking to a person and did not know why Reviewed on: 26th February 2024

The Maturity of my Small Saver account.

The Maturity of my Small Saver account was dealt with very efficiently by secure messaging thus saving me a lot of bother because my printer is not working at the moment. Reviewed on: 26th February 2024

Very speedy response to my request, as usual.

Very speedy response to my request, as usual. Reviewed on: 26th February 2024

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