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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.57 (3791 reviews)

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4.52

Based on 3,791 reviews, last reviewed 6th Feb 2025

27% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

78%

12%

Latest highest rating:

5

Locked Account Had managed to lock my account . Spoke to Kendra Coady - Gleeson who managed to re - activate the account and solve my problem . She was Knowledeable ... Read more Reviewed on: 6th February 2025

Latest lowest rating:

1

Tried to load app on tablet after years of no proble... Tried to load app on tablet after years of no problems only to get message saying app now only available on a phone. No communication to say this was ... Read more Reviewed on: 18th December 2024

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (3791)

Local convenience abd good value

You have a branch not far from where I live (the one on Market Hill Royston), so it's easy to pop in; some of your products offer good rates for savers so are worth taking up. It's just pure laziness, why go to Timbuctu if I can shop in Royston. Reviewed on: 24th October 2024

My issue was dealt with promptly

When I called for assistance my call was answered promptly and the advisor solved my problem on the first interaction Reviewed on: 24th October 2024

I am a Ware customer and using the shuttle to get to...

I am a Ware customer and using the shuttle to get to Royston. Looking forward to the Ware branch re-opening. Reviewed on: 22nd October 2024

If you could do one thing different it would be to o...

If you could do one thing different it would be to offer bank accounts. Otherwise really happy with service. Reviewed on: 22nd October 2024

Always lovely and helpful people on the phone

Always lovely and helpful people at the end of a phone, knowledgeable about products and quick at actioning issues. Let down by poor online service provision and issues with instructions in the post. My renewal / end of term written instructions sent in the mail were not actioned for months/at all two years in a row - had to call. Should be able to deal with those online, would greatly improve customer service. Reviewed on: 22nd October 2024

Excellent explanation on how I should proceed to ope...

Excellent explanation on how I should proceed to opening another account when my savings account matures Reviewed on: 22nd October 2024

Helpful, friendly and knowledgeable

Whenever I have contacted Saffron BS the people I talk with are helpful, friendly and knowledgeable. Reviewed on: 21st October 2024

Sorted what I asked for with a polite and positive m...

Sorted what I asked for with a polite and positive manor, well done. Reviewed on: 21st October 2024

Excellent service from the call handler

Excellent service from the call handler that dealt with my query (and I didn't have to wait for my call to be picked up). The interaction was friendly and professional. I was very please with the way it was all handled. Reviewed on: 21st October 2024

I find your rates to be good but not exceptional, ot...

I find your rates to be good but not exceptional, otherwise you would have got a 5* rating. Service is just fine and great web service but just push the interest rates up a little please Reviewed on: 21st October 2024

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