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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.83 (6712 reviews)

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4.83

Based on 6,712 reviews, last reviewed 4th Jun 2026

47% decrease in 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Tina was very knowledgeable and helpful in Haverhill... Tina was very knowledgeable and helpful in Haverhill branch Reviewed on: 4th June 2026

Verified source

Latest lowest rating:

2

Poor app. Poor app. Inaccessible, no updates regarding a fix except for a message on their website which has remained unchanged for well over a week. Reviewed on: 29th May 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6712)

Always helpful and friendly.

Always helpful and friendly. They knowledgeable staff, have been a member for many many years! Reviewed on: 7th April 2026

Honest Revenue

Sometimes it can be difficult to get to speak to somebody on the phone, but when I speak to somebody there help and product knowledge is excellent Reviewed on: 5th April 2026

So glad open every day.

So glad open every day. Staff always friendly and helpful Reviewed on: 4th April 2026

Sophia Nuttal, huge asset to the company.

I can't speak more highly of Saffron staff member Sophia Nuttal. I made several errors and Sophia was extremely understanding and empathetic. Her patience and the way she handled my situation was very professional. Reviewed on: 2nd April 2026

Phone call with Sophia.

Phone call with Sophia. Very helpful, good to speak to a real person. Reviewed on: 2nd April 2026

Great ISA offer & Superb Service

I tried to open an online ISA a/c which failed. I contacted Customer Services & spoke to Chi. The promotional offer had been closed but Saffron honoured the original account application. I was sent instructions as to set up an alternative a/c which would then be transferred the following day. Chi agreed to ring me the following morning (which you never know whether this would happen). Chi was true to her word, rang me and transferred the account type. Chi was so helpful and very personable. With a virtually unknown BS, one can worry about the quality of service & reliability. So far, other than the technical error with setting up originally, I have been impressed. If this is the level of service I will be receiving then I am more than happy. App easy to set up and looks very intuitive. Telephone system good - does not have lots of press '1' etc so got through relatively quickly - only 3 in the queue. Website said that phone line was open until 5pm, however, I rang at 5.30pm and somebody still answered. I felt that Chi understood the time critical aspect of my enquiry with Easter shut-down and close to end of tax year. Very happy. Reviewed on: 2nd April 2026

One person on the desk at lunchtime who was clearly...

One person on the desk at lunchtime who was clearly dealing with a back office issue. Queue of 4 waiting for over half an hour. I would expect there to be some sort of back up for when there is a long queue and/or the lengthy conversation to be taken off line. People were coming in and turning round and going out again. This is very poor customer service. Reviewed on: 2nd April 2026

Staff always extremely friendly and knowledgeable

Staff always extremely friendly and knowledgeable Reviewed on: 2nd April 2026

Easy to deal with in Stortford but would like us to...

Easy to deal with in Stortford but would like us to offer Flexible ISA - much better and practical for members. Reviewed on: 2nd April 2026

Caroline was very helpful and resolved my query quic...

Caroline was very helpful and resolved my query quickly and efficiently. I also appreciated good music while on hold. Reviewed on: 1st April 2026

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