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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6632 reviews)

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4.77

Based on 6,632 reviews, last reviewed 13th May 2026

21% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Staff always pleasant. Staff always pleasant. It’s a pleasure to pop in and is very conveniently located in Bishops Stortford shopping area. Reviewed on: 13th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6632)

Still unable to log on to new Savings account.

Still unable to log on to new Savings account. Received initial text but associated email was never received Web chat provided no results as conversation was terminated before reaching a conclusion Not very impressed and I’m now leaving the account unfunded and looking elsewhere for a savings account Reviewed on: 20th May 2024

Had difficulty logging in on my computer.

Had difficulty logging in on my computer so rang very helpful lady on the phone number given and she, very patiently, helped me to set up the app on my phone. Success!! It is great to communicate with a ‘real’ person. Reviewed on: 20th May 2024

Great service

Excellent service love it always there and happy to help Reviewed on: 20th May 2024

Great experience, friendly staff in the Halstead bra...

Great experience, friendly staff in the Halstead branch very efficient. I dealt with alasdair Reviewed on: 20th May 2024

Very pleasant experience

Very pleasant and helpful staff, couldn’t help us enough, they are a brilliant team. Reviewed on: 20th May 2024

Query resolved with ease .

Query resolved with ease . Pleasure to deal with. Reviewed on: 20th May 2024

The lady I spoke to was really friendly which made a...

The lady I spoke to was really friendly which made a refreshing change Reviewed on: 20th May 2024

Caring Professionals

On the few occasions (because everything usually flows so smoothly) I have had to contact the Society the staff have always been courteous, kind and professional. Donovan expressed my thoughts much better - “I’m just mad about Saffron”. Reviewed on: 20th May 2024

Poor communication! Poor service!

No account details were sent to me and when they were by way of me being told I haven't paid any money into the account, there were two account numbers and nothing making it clear, which needed to be used with thw sort code (not the one in the section with the sort code as my money was returned to my bank. I've asked for help last week and nothing has come through. No details were sent to enable me to get online access either as stated. Poor! Reviewed on: 20th May 2024

Very methodical and proficient

The male individual that guided me through a slightly convoluted savings query was extremely proficient, helpful and attentive. He worked to create an efficient solution and was very methodical and measured in his responses and next steps. I was surprised at the calibre with which my query was addressed. Reviewed on: 20th May 2024

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