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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.77 (6632 reviews)

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4.77

Based on 6,632 reviews, last reviewed 13th May 2026

21% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Staff always pleasant. Staff always pleasant. It’s a pleasure to pop in and is very conveniently located in Bishops Stortford shopping area. Reviewed on: 13th May 2026

Latest lowest rating:

2

Saving for the future Good products but poor rates over a number of years after being top Reviewed on: 21st April 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Saffron Building Society Savings reviews (6632)

Useless customer service.

Useless customer service. Send personal details to other people. Don't answer the phone it always says high level of calls ... I don't believe this. Reviewed on: 26th April 2024

Smile while investing your money

Very helpful staff and pleasant shop Reviewed on: 26th April 2024

I had difficulty closing one account and opening ano...

I had difficulty closing one account and opening another. It took me two calls and some effort. It seemed unduly difficult. Reviewed on: 26th April 2024

Good Service.

I needed my savings book updated with the 2023/24 interest. This was done quickly and your employee was both friendly and efficient. Reviewed on: 25th April 2024

Excellent staff, informativeand helpful

Excellent staff, informativeand helpful Reviewed on: 25th April 2024

I felt I was treated like a valued customer.

I felt I was treated like a valued customer. The staff were keen to help. Banks seem to have forgotten how to do this. Reviewed on: 25th April 2024

Can be very problematic to start off..

A very strange setup, where you have to setup a linked bank account. This appears to be the only account you can pay money into the savings accounts from. Any attempt to pay in from any other accounts you have result in the payment being rejected and returned to your bank, I'm yet to find anywhere on the website that stipulates this as a condition. The savings account uses very little of the information provided on application if you are an existing customer. It also doesn't take the initial deposit you think it would, after filling the application. If you currently have an account with them, then it is useful to check the data they hold against your account. If you have had this many years - like myself - then they may have little or no data held on file. In my case, they had an email address I've never registered and no phone number - so I couldn't be contacted with the key details I needed (account number, sort code, user id number - this wasn't resolved until I called into the branch in person when I provided the missing information. Seems as though the on-line portal to manage your accounts has been badly planned and thought out - with an assumption that your existing data is good enough to use - when it quite clearly isn't. Using the data in the application to validate or update your exisiting account profile would be very useful. Reviewed on: 25th April 2024

Great Society, and excellent service.

I have been a member of the Saffron Building Society for the best part of 60 years! And have always enjoyed excellent service in all of that time. The only drawback is perhaps that I am unable to use any kind of credit card with my accounts in order to obtain cash if needed. However this problem has been made a little easier by using internet banking. Reviewed on: 25th April 2024

Nicola - the advocate for excellent customer service

I am so impressed with the fantastic service I have been having from Nicola in the B/S branch. She is an advocate for top customer service and is a credit to you Reviewed on: 25th April 2024

"A SMALL BUILDING SOCIETY WITH A BIG REPUTATION2

staff are friendly, courteous, and very helpful when unfortunate glitches occur. Reviewed on: 25th April 2024

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