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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7210 reviews)

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4.84

Based on 7,210 reviews, last reviewed 19th Aug 2026

18% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Online chat with Angelina. Did the online chat with Angelina. I had managed to forget my memorable word (doh). She sent me the link, helped me to get logged in. She then changed... Read more Reviewed on: 19th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

Verified source

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7210)

Fast and efficient service on the helpline

The phone was answered promptly - no waiting in a queue - and the customer service agent was friendly and helpful. I was able to achieve what was needed quickly and with no difficulty. Very impressed with the service. Reviewed on: 9th September 2024

good local branch.

good local branch.sometimes crowded Reviewed on: 7th September 2024

Narina was great

Narina was very helpful and professional, sorted out my issues very quickly Reviewed on: 7th September 2024

Fabulous really lovely staff and nice and friendly

Fabulous really lovely staff and nice and friendly Reviewed on: 7th September 2024

Opened ISA in branch

Opened ISA in branch and put funds on notice in existing savings account to transfer to ISA when notice period is up. Received an email about this approx a week later which mystified me so I rang up and the lady I spoke to explained everything to me very clearly. She was very helpful. Reviewed on: 6th September 2024

Helpful, kind person answering the phone .

The person I spoke to was very helpful, patient and kind. She wished me a speedy recovery when she knew that I had had recent surgery well. I felt very valued unlike sometimes when trying to sort out a problem on the phone. Reviewed on: 6th September 2024

Log in difficulties sorted out efficiently.

Log in difficulties sorted out efficiently. Customer Services staff patient and friendly Reviewed on: 6th September 2024

Very good customer service.

Very good customer service. Narina was knowldegable and efficient , and helped me resolve the issue. Reviewed on: 6th September 2024

Efficient transfer of monies

Kendra was so helpful in advising me how to move money from my bank into an esaver. I had forgotten the sort code and account number of Saffron Building Society. Even suggesting a small sum first before transferring the rest to make sure all was well. She also phoned to let me know that the transfer had gone through and moved an appropriate sum from esaver to ISA. Patient and very personable Reviewed on: 6th September 2024

Always helpful, friendly and efficient

Always helpful, friendly and efficient Reviewed on: 6th September 2024

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