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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7217)

I felt I was treated like a valued customer.

I felt I was treated like a valued customer. The staff were keen to help. Banks seem to have forgotten how to do this. Reviewed on: 25th April 2024

Can be very problematic to start off..

A very strange setup, where you have to setup a linked bank account. This appears to be the only account you can pay money into the savings accounts from. Any attempt to pay in from any other accounts you have result in the payment being rejected and returned to your bank, I'm yet to find anywhere on the website that stipulates this as a condition. The savings account uses very little of the information provided on application if you are an existing customer. It also doesn't take the initial deposit you think it would, after filling the application. If you currently have an account with them, then it is useful to check the data they hold against your account. If you have had this many years - like myself - then they may have little or no data held on file. In my case, they had an email address I've never registered and no phone number - so I couldn't be contacted with the key details I needed (account number, sort code, user id number - this wasn't resolved until I called into the branch in person when I provided the missing information. Seems as though the on-line portal to manage your accounts has been badly planned and thought out - with an assumption that your existing data is good enough to use - when it quite clearly isn't. Using the data in the application to validate or update your exisiting account profile would be very useful. Reviewed on: 25th April 2024

Great Society, and excellent service.

I have been a member of the Saffron Building Society for the best part of 60 years! And have always enjoyed excellent service in all of that time. The only drawback is perhaps that I am unable to use any kind of credit card with my accounts in order to obtain cash if needed. However this problem has been made a little easier by using internet banking. Reviewed on: 25th April 2024

Nicola - the advocate for excellent customer service

I am so impressed with the fantastic service I have been having from Nicola in the B/S branch. She is an advocate for top customer service and is a credit to you Reviewed on: 25th April 2024

"A SMALL BUILDING SOCIETY WITH A BIG REPUTATION2

staff are friendly, courteous, and very helpful when unfortunate glitches occur. Reviewed on: 25th April 2024

I have saved with the Saffron BS for over 20 years

I have saved with the Saffron BS for over 20 years and have been very happy Reviewed on: 25th April 2024

Wanted an ISA account with better interest rates.

Wanted an ISA account with better interest rates. Lyn (?) at Haverhill branch very helpful & thorough. She was able to open a new ISA & transfer whole amount in one go. I received a couple of txt messages of confirmation & then letter in the post detailing my ISA Reviewed on: 25th April 2024

Satified

Gentleman on the phone was very helpful and talked me through everything as I was unable to log on. Reviewed on: 25th April 2024

Poor ISA maturity pack information.

1year fixed ISA maturity instructions came circa 4 weeks before maturity inviting me to issue my instructions. Tried to do this online as offered but couldn’t do so. Phoned for assistance and told could not do it online unless within 14 days of maturity. The maturity pack doesn’t tell you this so wasted time and effort trying to do something that couldn’t be done. Reviewed on: 25th April 2024

Easy online chat solution

Easily communicated via chat Needed to close an account but also open/continue with a savings ISA. Via chat we discussed options and came to a satisfactory solution. Reviewed on: 25th April 2024

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