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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7217)

Superb staff

The staff are excellent and very friendly and helpful. They make it a pleasure to deal with them. Reviewed on: 27th April 2024

Having problems at the moment of logging into my acc...

Having problems at the moment of logging into my accounts as there appears to be something not working right on my laptop. I have resorted to phone calls to your company and always received very helpful and friendly help. Reviewed on: 26th April 2024

I opened 6 accs for my 3 grandchildren, one lump sum...

I opened 6 accs for my 3 grandchildren, one lump sum each and 1 regular saver each. I found the account opening process very slow and 'clunky' I waited over a week or more for the lunch sum account numbers so that I could transfer funds. The passbooks arrived seperately over about 3-4 weeks with one of the passbooks duplicated. I then discovered that passbooks were issued from different Branches! I did eventually manage to sort out your online app so that I can view the accs, which for me was progress. Reviewed on: 26th April 2024

Regular Saver ISA - thank you!

I wanted to open a Regular Saver ISA and Saffron’s recent offering suited me perfectly, being unable to get to a branch. Offerings from some competitors are not available to those of us who cannot get to a branch and Saffron should be praised for being inclusive in this way. The product appeared on the website on the first day of the new tax year, which being a Saturday was unexpected, but impressive. I filled in the application form that day and had someone pop it into the post box on the Monday, and the account appeared in the app on the Thursday. Very impressive service as it is naturally expected that ISA Managers are busier at this time of year. Received my passbook (a surprise, as this wasn’t mentioned on the website to my knowledge) on the Saturday, so I had everything within a week of the tax year starting. Have already recommended to another person but sadly couldn’t do a second as not being able to pay in by debit card is a dealbreaker for them as they do not want online banking for their current account. Reviewed on: 26th April 2024

Friendly welcome as a new client with a professiona...

Friendly welcome as a new client with a professional and compliant service Reviewed on: 26th April 2024

Useless customer service.

Useless customer service. Send personal details to other people. Don't answer the phone it always says high level of calls ... I don't believe this. Reviewed on: 26th April 2024

Smile while investing your money

Very helpful staff and pleasant shop Reviewed on: 26th April 2024

I had difficulty closing one account and opening ano...

I had difficulty closing one account and opening another. It took me two calls and some effort. It seemed unduly difficult. Reviewed on: 26th April 2024

Good Service.

I needed my savings book updated with the 2023/24 interest. This was done quickly and your employee was both friendly and efficient. Reviewed on: 25th April 2024

Excellent staff, informativeand helpful

Excellent staff, informativeand helpful Reviewed on: 25th April 2024

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