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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7217)

Excellent personal service

Excellent personal service and face to face contact is most important in difficult circumstances and very much appreciated. On the death of my husband staff helped me so much for which I was so grateful. Reviewed on: 30th April 2024

Staff always pleasant, knowledgeable and helpful.

Staff always pleasant, knowledgeable and helpful. Brunch clean and tidy only issue always fine it very warm/hot. Reviewed on: 30th April 2024

Good C service but cannot set up mobile app

Had to call 3 times as unable to successfully set up mobile app. People very helpful but unable to resolve the issue. I expected a call within 2 days but a week later nothing. Maybe I was meant to call. Also, need to inform customers that online banking does not work on Apple devices. Reviewed on: 29th April 2024

Competitive rates with great customer service

The saving accounts offer competitive rates and the online messages are responded to quickly. The Mobil app is easy to navigate and works well. Reviewed on: 29th April 2024

Kendra helped me to solve an issue on a transaction...

Kendra helped me to solve an issue on a transaction which was excellent. Reviewed on: 29th April 2024

Excellent service.

I had a couple of problems I needed answering & solving. Both the tellers were excellent & very informative. Reviewed on: 29th April 2024

Excellent response from staff on various matters ove...

Excellent response from staff on various matters over the years. Good communication skills and very good interest rates. Reviewed on: 29th April 2024

Opening a Two Year Fixed ISA

I went to my local branch of Saffron Building Society to open a Two Year Fixed Rate ISA. I didn’t have an appointment but, after being kindly offered a drink, I was seen within a few minutes by a Member Consultant. She was friendly, polite and professional and informative about the ISA. She also mentioned the other products Saffron offered. The experience was very relaxed and pleasant. Reviewed on: 29th April 2024

.Survey reply

Good customer care service. Questions and queries answered quickly and efficiently Reviewed on: 28th April 2024

Very helpful with his advice.

Very helpful with his advice and told me the way forward. Reviewed on: 27th April 2024

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