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Saffron Building Society: Savings reviews

Name: Savings
Rating: 4.84 (7217 reviews)

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4.84

Based on 7,217 reviews, last reviewed 20th Aug 2026

19% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always great service and friendly staff in Royston. Always great service and friendly staff in Royston. Reviewed on: 20th August 2026

Verified source

Latest lowest rating:

1

Cassie and Kendra Had many deposits for my children's accounts today. Saffron makes the whole process so easy, and Kendra and Cassie are always welcoming and make the e... Read more Reviewed on: 2nd July 2026

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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

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Awards

Best building society savings provider 2026

Awarded to the building society rated highest in customer reviews for its savings accounts.

Saffron Building Society Savings reviews (7217)

Query resolved with ease .

Query resolved with ease . Pleasure to deal with. Reviewed on: 20th May 2024

The lady I spoke to was really friendly which made a...

The lady I spoke to was really friendly which made a refreshing change Reviewed on: 20th May 2024

Caring Professionals

On the few occasions (because everything usually flows so smoothly) I have had to contact the Society the staff have always been courteous, kind and professional. Donovan expressed my thoughts much better - “I’m just mad about Saffron”. Reviewed on: 20th May 2024

Poor communication! Poor service!

No account details were sent to me and when they were by way of me being told I haven't paid any money into the account, there were two account numbers and nothing making it clear, which needed to be used with thw sort code (not the one in the section with the sort code as my money was returned to my bank. I've asked for help last week and nothing has come through. No details were sent to enable me to get online access either as stated. Poor! Reviewed on: 20th May 2024

Very methodical and proficient

The male individual that guided me through a slightly convoluted savings query was extremely proficient, helpful and attentive. He worked to create an efficient solution and was very methodical and measured in his responses and next steps. I was surprised at the calibre with which my query was addressed. Reviewed on: 20th May 2024

Excellent customer service

I was struggling to do my maturity instructions online so I telephoned for help. The phone was answered promptly and the gentleman dealt with my query efficiently and with a very friendly and helpful approach. All done for me within minutes. Reviewed on: 9th May 2024

Easy to Switch!

The team in branch were very helpful in getting my new account set up, including the best way to transfer funds and other products that were also of potential interest. Reviewed on: 7th May 2024

The online experience is rubbish - every time I atte...

The online experience is rubbish - every time I attempt to access my account l have a problem and fail to obtain access. I think l'll try again later as well as weeks afterwards and have the same issue despite checking my access details. It is extremely frustrating. Reviewed on: 3rd May 2024

Whenever I call customer service they always help no...

Whenever I call customer service they always help nothing seems too much trouble the online is also good but it’s nice to know that you can always speak to someone Reviewed on: 1st May 2024

Very helpful and informative staff.

Very helpful and informative staff. Thank you. Reviewed on: 1st May 2024

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