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Saffron Building Society: Savings reviews

View other Saffron Building Society products
4.75
Based on 6,261 reviews, last reviewed 6th Mar 2026
93% increase in 5 star reviews
in the past 90 days
33% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
2%
See only 1 star reviews
2%

Latest highest rating:

5

Excellent help over phone I was confused about what to do with the money in a 1-year bond when it matured. The web site wasn't helpful but I received excellent help from Sarah... Read more Reviewed on: 6th March 2026
CJ's avatar
CJ

Latest lowest rating:

1

There wasn't 'normal' online servicing of the saving... There wasn't 'normal' online servicing of the savings account available. Reviewed on: 15th February 2026
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About this product

Saffron Building Society have a wide range of savings accounts on offer.

Choose from regular savers, easy access accounts, fixed rate bonds and notice accounts. You can also book a free Financial Wellbeing review to help you make the most of your savings.

Saffron Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Saffron Building Society before, you can also leave a review and share your experience.

Review Saffron Building Society: Savings now

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Saffron Building Society Savings reviews (6261)

Exemplary service and assistance on phone today.

5
Jodie provided an exemplary service on the phone today. I contacted her about something arranged in the branch but they’d not got back to me. Reviewed on: 20th January 2026
Angela D's avatar
Angela D

We have never had a problem at the Brentwood branch.

5
We have never had a problem at the Brentwood branch. I would recommend them to anyone Reviewed on: 20th January 2026
Mrs J Webb's avatar
Mrs J Webb

Had a lovely appointment with Danielle in the Braint...

5
Had a lovely appointment with Danielle in the Braintree branch where we discussed my accounts for around an hour. I left satisfied and Lewis on the counter was helpful with booking me in last week. Reviewed on: 20th January 2026

Really helpful customer support assistant who dealt...

5
Really helpful customer support assistant who dealt with my query kindly and efficiently Reviewed on: 20th January 2026
Charlotte c's avatar
Charlotte c

I regularly visit the Halstead branch of the Saffron...

5
I regularly visit the Halstead branch of the Saffron Building Society and always find the staff friendly and efficient. I also drive elderly and disabled neighbours there to do their banking and the staff are always very patient and accommodating, especially Mr Sam Smith, who is very often on the front desk. In this digital age, it is great to still have a traditional building society nearby. Reviewed on: 19th January 2026
Jane W's avatar
Jane W

Florrie Gray

5
With assistance from Florrie Gray, a difficult online issue was resolved quickly and promptly. Florrie was very professional, patient and friendly throughout this process, making it the issue more easily manageable. Reviewed on: 19th January 2026
Steve Martin's avatar
Steve Martin

I like the fact that there is now a branch in Braint...

5
I like the fact that there is now a branch in Braintree and I don't have to bounce around in between places. Reviewed on: 19th January 2026
Kylie T's avatar
Kylie T

Resetting online access

5
I had to call Saffron after my account was locked, as I had got the password wrong. I spoke to Ali, who reset it for me and offered to stay on the line while I tried to log in again. I didn't take him up on this and predictably got something wrong again. When I rang back I was surprised to speak to Ali again - it's pretty rare to speak to the same person twice on helplines. He was very patient in explaining clearly what I needed to do and making sure that it worked this time. Reviewed on: 19th January 2026
B F's avatar
B F

Polite, welcoming, informative and efficient.

5
Polite, welcoming, informative and efficient. Perfect monday morning call achieved what i needed to and more within just a few minutes Reviewed on: 19th January 2026
Katie g's avatar
Katie g

Issue linked to a password for a new account speedil...

4
Issue linked to a password for a new account speedily resolved by Abbie. Everything is now as per my wishes. Reviewed on: 19th January 2026
CP's avatar
CP

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