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Saga: Car insurance reviews

View other Saga products
4.83
Based on 9,577 reviews, last reviewed 23rd Aug 2026
500% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
7%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

A very easy and quick quote provided and was able to... A very easy and quick quote provided and was able to get cover for my car within minutes Reviewed on: 23rd August 2026
Jane Cheshire's avatar
Jane Cheshire

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026
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Linda
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About this product

Saga offers three levels of car insurance for people over 50: Saga Plus, Saga Select and Saga Standard.

With Saga Plus, you can expect to pay the same price for two years if there are no changes. If you cancel during the two-year period, you won't be charged a cancellation fee, T&Cs apply.

Saga Car Insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (10811)

In safe hands

5
Saga car insurance is competitively priced, easy to understand with no hidden extras. They are happy to provide paper copies if required. Extra bonus is being able to join the saga on line club Reviewed on: 31st July 2020
sarah's avatar
sarah

Excellent service

5
We have used Saga for insurance for many years now. When we were burgled they were most helpful, and again when we had a leak in the bathroom to the office below, got a plumber in and sorted. Reviewed on: 31st July 2020
Nicky Tredway's avatar
Nicky Tredway

Fantastic service and a great product

5
Very friendly staff, ensuring I have all the details I needed. Very happy with the whole Saga experience and will certainly recommend them with confidence. Reviewed on: 29th July 2020
Tracey's avatar
Tracey

Excellent service

5
Staff knowledge outstanding & willingness to help unsurpassed Reviewed on: 29th July 2020
Paul Webber's avatar
Paul Webber

Superb

5
Amazing product, staff always do their upmost to support the customer and saga have been brilliant during these difficult times Reviewed on: 29th July 2020
Kay's avatar
Kay

Behaving like a back street tin-pot insurer

1
I'm sure many people have had a similar experience. Car accident, not my fault, car needs repairing. Should be straightforward yes? Especially with a top drawer company like Saga with a 5 star rating? Don't you believe it. Incomplete repairs, quibbling over rectification of incomplete repairs, multiple phone calls to people trained in the art of obfuscation and sloping shoulders. I've been with Saga for years, never had a claim and now I'm being treated like the dirt on their shoes. An absolutely appalling company - all shiny at the front but awol when it comes to fulfilling their obligations. Reviewed on: 19th March 2020
peter's avatar
peter

Amazing incompetence... Chocolate Tea-Pot!

1
We have received a letter today acknowledging my telephone complaint made in DECEMBER 2017, asking if I would like to follow it up? Today is FEB 22nd 2020!! We have long since gone to a professional insurance company, and will steer away from your door. All the pensioners taking out new policies, at what they think to be very good premium, should consider the most important issue of 'if they have to make a claim' what is this companies track record like? Read the feedback, and don't say you weren't warned. Taking the premium is one thing, paying out is a completely different one. Sorry Richard Smith, not impressed at all with Saga, or should I say A RIGHT SAGA of a COMPANY. Reviewed on: 22nd February 2020
Roger 's avatar
Roger

Awful company

1
Company ok until you have to claim then you will regret ever going with them. Worse insurance company i have ever been with & I'm 61. 4 months to resolve & I'm out of pocket by over a £1000 in an accident i was totally innocent in. Pay a bit extra & go with a company more competent & more professional just in case you need to claim. Reviewed on: 21st January 2020
micky's avatar
micky

Couldn't find my dad's car

1
My father was involved in an accident. The day after the accident we gave SAGA all the information they needed and Saga arranged for the car to be collected the next day, which it was. Monday came and my dad's curiosity car turned up, but the garage that was going to repaired said they hadn't got the car - alarm bells were ringing by this point. A tow truck had come to collect the car on Friday the day after the accident and I'd handed them the key because it was expected. Forty minutes passed and despite being told by SAGA they hadn't arranged or authorised the garage for the vehicle to be collected they confirmed it had been collected and was with a completely different garage. My dad was stressing and I was stressing as well. Completely useless, I won't be using them when I get to that age and my dad will be using something else after this episode. Reviewed on: 17th December 2019
EL's avatar
EL

Can't issue a letter of Indemnity in 24 hours or even 4 days - shocking....

1
On the 5.10.2019 I was stopped for no Insurance and issued with a ticket to produce within 7 days. Reference my Schedule at the time advised XYZ (reg Number) - however you have issued the certificate in 123, vehicle therefore shows as uninsured and not on MIB or polica data base. I Request an updated certificate (You can't back date them)(unbelievable) which shows cover from 6.10 - This is no use as I have to prove cover was in place and on that plate on the 5th or prior too. I'm then informed a letter of indemnity can be provided but, 'can take 6 to 10 days'. In the age of on line policies which are provided in seconds 'surely' the required letter (which must be a template) can also be provided equally expediently - given it's your error in the first place? "We'll ask for it to be sent recorded" - but when??? I can't use my car and have a clock ticking before a summons is potentially issued against me. I've now called three times spent over an hour explaining this time and time again and am no further forward - 'managers' won't or don't take escalation calls' or ownership at any level to resolve this. Given your technically in breach of contract by providing the wrong documents and you seem both totally unable to grasp the policyholder predicament I am in (no car for 5 days) or do anything to resolve the matter swiftly. I have taken my option to raise this with the FOS and would welcome your timely response and solution before tomorrow 3pm Thursday 10.10.2019. All I want is a simple letter(or email copy preferably) that shows YOU insured the car under the above registration prior to the 5.10.2019, how hard can it be??!! Totally at a loss for words and thoroughly disappointed with the service which I shall share in social media channels and a wider audience unless I get a response to resolve this Reviewed on: 9th October 2019
Richard Miles's avatar
Richard Miles

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