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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Excellent service.

Helpful, friendly and efficient staff when seeking advice/making a claim etc. Reviewed on: 26th September 2025

Arranging car insurance was uncomplicated.

Arranging car insurance was uncomplicated. Reviewed on: 26th September 2025

Always helpful ,cheerful and knowledgeable

Always helpful ,cheerful and knowledgeable Reviewed on: 26th September 2025

Had the misfortune to have to claim after an acciden...

Had the misfortune to have to claim after an accident, all sorted without too much hassle. Reviewed on: 26th September 2025

Great customer service & prices.

Great customer service & prices. I have my house, car & motorhome insurance with them & have done for years Reviewed on: 26th September 2025

Phone Staff so helpful, checking & explaineing every...

Phone Staff so helpful, checking & explaineing everything clearly Reviewed on: 26th September 2025

Competitive Rates!

Competitive rates - 3 year fixed option! Reviewed on: 26th September 2025

Thy did exactly what I asked, y experienced & ext...

Thy did exactly what I asked, very experienced & extremely customer focused, no fuss or faff, fantastic experience. Reviewed on: 26th September 2025

Saga are helpful we had them for a few...

Saga are helpful we had them for a few years Reviewed on: 26th September 2025

Quick and fair settlement of claim

After my car fire SAGA were so sympathetic and helpful. My claim was settled quickly and fairly. Reviewed on: 26th September 2025

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