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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Great Company.

Excellent customer service who professionally assisted in resolving my requests. At last renewal I was pleasantly surprised by a reduction in my premium. Reviewed on: 25th September 2025

I’ve had car insurance and contents insurance for ye...

I’ve had car insurance and contents insurance for years have had no problems with them Reviewed on: 25th September 2025

Staff that listen to your requirements and enable us...

Staff that listen to your requirements and enable us to make the right decisions for us. Reviewed on: 25th September 2025

Phone calls always answered promptly and staff helpful.

Phone calls always answered promptly and staff helpful. Reviewed on: 25th September 2025

I was extremely impressed by the quote I received th...

I was extremely impressed by the quote I received the information I was given was very clear and easy to understand. I have absolute confidence I have selected the right car insurance company. Saga gets good reviews so I think I will be a regular saga user Reviewed on: 25th September 2025

Good systems and Customer Friendly

Good systems and Customer Friendly Reviewed on: 25th September 2025

Please don't change the staff

I have used Saga for many years. The main reason being is that they are very easy to contact and I can understand all the staff. They have always been very patient and helpful. Reviewed on: 25th September 2025

Very favourable insurance quote.

I contacted saga for a.quote for insuring a 20 year old Range Rover and the quote I received was very favourable. I recommended saga to a friend whose car insurance was due and they too were very pleased with the quote they received. Reviewed on: 25th September 2025

3 year deal for car insurance...

We have opted for the 3 year deal for car insurance that has worked very well. Reviewed on: 25th September 2025

great customer service

We have had experience of contacting Saga car insurance on a couple of occasions , Both times we were pleased with the efficiency and helpful advice we received. Reviewed on: 25th September 2025

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