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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.89 (9557 reviews)

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4.89

Based on 9,557 reviews, last reviewed 18th Feb 2026

100% decrease in 5 star reviews

in the past 90 days

86% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

For my age group, best price. For my age group, best price and premiums are not artificially raised at renewal as they seems to be with many other companies. In my case actually lo... Read more Reviewed on: 18th February 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Saga Car insurance reviews (9557)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Changed vehicle and premium went down!

Changed vehicle and premium went down!! Reviewed on: 25th September 2025

Staff were helpful and gave a very reasonable and co...

Staff were helpful and gave a very reasonable and competitive quote. Reviewed on: 25th September 2025

chipped Windscreen

Unfortunately I had a stone thrown up from the road and chipped my windscreen I informed Saga and they arranged for a repair to be carried out without any fuss or inconvenience to myself. Reviewed on: 25th September 2025

Easy to use website, fair price and good cover

Easy to use website, fair price and good cover Reviewed on: 25th September 2025

Friendly insurance at Saga

Very friendly when you speak to the person on the other end of the phone. No pressure you feel relaxed and talking to a real person who understands your needs. Reviewed on: 25th September 2025

Use Saga if you want to feel that you matter.

We have used them to ensure our cars for years. They are very easy to deal with and can give you exactly what you are looking for, at a great price. Reviewed on: 25th September 2025

Great price and great customer service.

Great price and great customer service. Definitely would recommend Saga car insurance. When I needed to speak to the customer service they quickly sorted out my query Reviewed on: 25th September 2025

Excellent

All round excellence. From initial phone calls to advice on policy changes, excellent company staff. Reviewed on: 25th September 2025

Talk to a real person

How nice to be able to talk to a human being straight away. No A.I, no chat box. Please keep your customer service this way, unlike so many others that haven't. Reviewed on: 25th September 2025

Excellent value.

Excellent value. Easy to do over phone Reviewed on: 25th September 2025

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