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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9560 reviews)

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4.88

Based on 9,560 reviews, last reviewed 24th Apr 2026

33% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car insurance Value for money and stayed competitive Reviewed on: 22nd April 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9560)

Dealtwith a recent incident efficiently and politely.

Dealt with a recent incident efficiently and politely.Reassuring and sympathetic Reviewed on: 25th September 2025

Very professional & efficent explaining details of p...

Very professional & efficent explaining details of policy including all costs when dealing by phone. friendly staff giving good service, which gives great confidence in the product. Reviewed on: 25th September 2025

Great Outcome

I can tell you that I made the error of seeing an email to renew my car insurance but I did nothing about it until the day it ran out. When I phoned SAGA they told me the offer had gone, which made me really upset as the offer was a great one. Somehow we can to an arrangement which wasn't quite as good a deal, but I was very happy with the outcome and will definitely be using them again next year. This time I will act on the email I receive straight away! Reviewed on: 25th September 2025

Saga offer 3year fixed price and are easy to contact...

Saga offer 3year fixed price and are easy to contact on the phone to discuss any issues, queries or to renew policy. Details are also,available online. Reviewed on: 25th September 2025

Excellent service

Very prompt to answer calls. The advisors are knowledgeable and always offer the best options. They are polite and friendly. Reviewed on: 25th September 2025

what is good

good conmunication and lots of paticance Reviewed on: 25th September 2025

You ripped me of on premiums for 2 separate policies...

You ripped me of on premiums for 2 separate policies because of one small accident. Reviewed on: 25th September 2025

New car changes

When I changed my car I was given good ideas to keep the cost down on my insurance without compromising my requirements. I have now stopped paying for some features that I felt were no longer relevant for me. Reviewed on: 25th September 2025

Completely user friendly!

My mother used Saga, so when I came back from living abroad, I didn’t hesitate. I am now 76 and Saga knows just how to talk to older people, explain everything, take time to make sure everything is clear. It’s not the cheapest, but it is so comfortingly user friendly. I have found the same with the travel insurance. I would not use any other company! They even use music well known to our generation….who else gives that much attention to detail? Reviewed on: 25th September 2025

Brilliant customer service

Been with them a few years and after an accident which wasn't my fault the customer service was brilliant Reviewed on: 25th September 2025

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