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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Personal, no quibble service

No quibble when we had an accident had to make a claim and even checked to.ensure that we were both Ok later Reviewed on: 8th September 2025

Staff are knowledgeable and helpful .

Staff are knowledgeable and helpful . The policy was explained well and I was not pressured in any way. Reviewed on: 8th September 2025

Excellent service and great customer service

Excellent service and great customer service Reviewed on: 8th September 2025

Highly recommend

Reasonable prices, great customer service, efficient and polite and professional. Reviewed on: 8th September 2025

Brilliant Saga

Have been a customer of Saga for many, many years. I have always found them friendly and very efficient. Their products are brilliant and I have car and property insurance with them. I’ve held the policies for a long time and wouldn’t consider changing Reviewed on: 8th September 2025

Excellent advisors

Advisors Always very helpful, patient and understanding. Good explanations. Thanks Reviewed on: 8th September 2025

I found Saga car insurance very competative.

I found Saga car insurance very competative. I had a few questions which were answered in a friendly and professional manner. Nothing was too much trouble. I was asked if there was anything else a couple of times which shows you are important. Reviewed on: 8th September 2025

Saga car insurance is consistently very reasonably p...

Saga car insurance is consistently very reasonably priced. They offer excellent value for money. The customer service is outstanding and always friendly, offering great advice. Saga is always there for their customers in the event of an emergency. Highly recommended. Reviewed on: 8th September 2025

Renewal is clear and simple.

Renewal is clear and simple. Easy to navigate through the process. Available options are clearly listed. Reviewed on: 8th September 2025

Exceptional customer service.

Exceptional customer service. The advisors listen to you . They give you the best value Reviewed on: 8th September 2025

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