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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

My review after 9 years..

Been with you since I retired 9 tears ago, good service and professional assistance Reviewed on: 15th August 2025

Great value

Very easy and the customer service was great. They explained everything in detail so I knew what was insured The price was good compared with other companies. . Reviewed on: 15th August 2025

My personal experience with Saga.

Helpful customer service, good value for money , easy to set up, what more can I say!!! Reviewed on: 15th August 2025

Telephone response is always helpful and courteous

Telephone response is always helpful and courteous Reviewed on: 15th August 2025

helpful,

Clear, information was very helpful, resolved the questions I had, please with the out come. Reviewed on: 15th August 2025

My annual premium came down instead of up

My annual premium came down instead of up Reviewed on: 15th August 2025

Dealing with the call handlers is always easy they a...

Dealing with the call handlers is always easy they are always helpful and pleasant. Reviewed on: 15th August 2025

Poor service, poor value

Had letter from police saying car uninsured but I insured it with Saga last April and was given policy number. But Saga failed to insure it! I dread to think what would have happened if there had been an accident. It is now insured with Saga but not good value. Reviewed on: 15th August 2025

I have for many years been a customer of SAGA,

I have for many years been a customer of SAGA, purchasing their car and home insurance if I had to call them I was always treated with the utmost courtesy and the replies to my questions gave me a sense of confidence that the staff are on top of their game Reviewed on: 15th August 2025

BEST QUOTE EVER

I called customer service to see if there was any movement on the price they had quoted in writing. I was offered a deal that I immediately accepted. Reviewed on: 15th August 2025

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