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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

The website and the staff give great service

The website is easy to use, the staff are easy to talk to and very helpful. I have used SAGA for years and always received great service. Reviewed on: 15th August 2025

Great Service

Great competitive prices. Prompt and efficient service. Excellent when I needed them when my windscreen got broken. Reviewed on: 15th August 2025

All very smooth and efficient.

All very smooth and efficient.A pleasure to do business with Reviewed on: 15th August 2025

Experienced staff .

Experienced staff .Explained everything well and got the best deal for me.Documents were posted out to me and arrived on time Reviewed on: 15th August 2025

Consistently good value and great service.

Consistently good value and great service. The only company where it hasn't been necessary to shop around at renewal time. Reviewed on: 15th August 2025

So easy to use.

So easy to use. Great prices. Good service and support. Reviewed on: 15th August 2025

Helpful and friendly staff

Helpful and friendly staff, who are happy to explain any queries Reviewed on: 15th August 2025

Easy process.

Easy process. Good value for money. Renewal quote very good so didn't feel the need to shop around. Feel that Saga value their customers and don't take them for granted . Reviewed on: 15th August 2025

Changing car insurance

Had to change insurance to new car process handled efficiently and completed in excellent time to allow me to take delivery Reviewed on: 15th August 2025

Saga respond to queries in timely manner.

Saga answer their phones in timely manner. Listen to queries and call back as necessary. I have used 3 yr fixed price option for 3 years now and watched friends chasing new deals annually to combat rising prices while I sit back and tick ‘renew’. Reviewed on: 15th August 2025

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