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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Always contactable at the end of the phone with pati...

Always contactable at the end of the phone with patience and understanding and matters sorted with confidence. I had an accident two years ago and they were angels while I was sitting in a damaged car traumatised and barely able to speak. It was like my best friend was on the other end of the phone. I felt protected and cared for which actually made me more emotional but the relief was immense. I will always use and recommend Sage insurance not just for their competitive prices but for the service that lays behind the scenes which cannot have a monetary value. I would 100 percent recommend Saga insurance Reviewed on: 28th September 2025

It’s good to be able to speak to a real person!

It’s good to be able to speak to a real person! Reviewed on: 28th September 2025

I changed my lease cars mid insured period and there...

I changed my lease cars mid insured period and there is never any charge for doing so Reviewed on: 28th September 2025

Competitive price, fixed for 3 years.

Competitive price, fixed for 3 years. Easy to communicate with if or when necessary. Reviewed on: 28th September 2025

Depends on who you speak with, some agents are more...

Depends on who you speak with, some agents are more helpful than others, also I would have expected Saga being UK based not South Africa. I was changing my car and was not too happy with the new price so used comparison sites which were a better price, got back to a different agent at Saga and were very helpful and nearly matching the cheaper price so stayed with Saga ( why could I not been offered the price when first called) Reviewed on: 28th September 2025

Good value insurance.

I am over 80 and my renewal with NFU had increased quite a bit. I reviewed the Web and found that Saga offered an excellent cover with a very competitive price. Very happy with the experience of selecting Saga for my car insurance. Reviewed on: 28th September 2025

Fair price, great customer service.

Fair price, great customer service. Reviewed on: 28th September 2025

Very good

Very good.. I have never had any trouble. Reviewed on: 27th September 2025

Easy to use online.

Easy to use online. Fairer policy pricing esp for existing customers Reviewed on: 27th September 2025

Telephone conversation with a human who understood m...

Telephone conversation with a human who understood my specific needs and patiently explained the process in a warm professional manner Reviewed on: 27th September 2025

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