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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Customer services always really helpful and knowledg...

Customer services always really helpful and knowledgeable Reviewed on: 14th August 2025

Happy with insurance

Had no issues with saga insurance had no need to claim or use any other cover so far so happy with policy Reviewed on: 14th August 2025

When I broke down in Belguim it was holiday shut down

When I broke down in Belguim it was holiday shut down but they found a recovery company and although the workforce was on holiday the boss and his wife came out to usand saga kept us informed of the progress and that’s what realy matters is the outcome Reviewed on: 14th August 2025

Claim handling which minimised stress.

My no fault claim last year was handled courteously and swiftly. Everything from recovery of my car, provision of hire car, interface with repairers went smoothly Reviewed on: 14th August 2025

It was a competitive quote that had very good coverage.

It was a competitive quote that had very good coverage. Very Pleased. Reviewed on: 14th August 2025

Very trustworthy company.

Very trustworthy company. Excellent price for renewal. Recommend 100 percent Reviewed on: 14th August 2025

Exceptionally good customer service.

IWhen I was insuring my car, I was given outstanding help by your customer service representative. Reviewed on: 14th August 2025

The coverage and price are both good

The Insurance coverage is good and the package I have is for 3 years with the annual price remaining the same. The information about the policy is clear and all email correspondence is informative and the guidance re what to do if you want to change anything is clear and simple. If you don't want to change anything then you don't have to do anything until the 3 years is up. When I have needed to phone then I get through quickly and my query is dealt with politely and efficiently. Reviewed on: 14th August 2025

Fair and genuine.

I have always relied on Saga to be a fair and genuine company. One that I can trust. I can talk to someone person to person without the external telephone AI number system. Reviewed on: 14th August 2025

Never had a problem customer with this insurance

Never had a problem with this insurance company.I have been using them for years. Reviewed on: 14th August 2025

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