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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9563 reviews)

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4.83

Based on 9,563 reviews, last reviewed 19th Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Well Recommended Good deal, and service. Reminder each year and competitively priced. Reviewed on: 19th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9563)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Great choice

Very good all round value and service Reviewed on: 27th September 2025

staff always helpful and obliging

staff always helpful and obliging Reviewed on: 27th September 2025

Very helpful staff offering insurance options

Very helpful staff and happy to send paper copies of paperwork. Reviewed on: 27th September 2025

Value for money

Easy to understand good value for money and no hidden surprises would definitely recommend to any one Reviewed on: 27th September 2025

Saga car insurance Mazda-MX5.

Saga provide car insurance for my Mazda-MX5. There has never been an issue and all queries (e.g. when the sight in one of my eyes worsened) have been dealt with promptly by a real person. Reviewed on: 27th September 2025

Customer service excellent and extremely helpful.

Customer service excellent and extremely helpful. I’ve used them for my car insurance and will use them in future. Value for money. Reviewed on: 27th September 2025

Great team.

Every time I have had to contact Saga their response time was excellent and their knowledge was spot on. Reviewed on: 27th September 2025

Always answer the phone promptly!

Always answer the phone promptly Reviewed on: 27th September 2025

Excellent Value and Customer Service

My car insurance halved in price when I changed to Saga. When contacting Saga the service has been excellent and what's so good is you don't have to wait in a queue which to me is a big plus. Please keep the human contact going, it's really appreciated. Reviewed on: 27th September 2025

Cannot fault it

Much cheaper than anyone else and no pressure just great service and easy to setup Reviewed on: 27th September 2025

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