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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.83 (9562 reviews)

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4.83

Based on 9,562 reviews, last reviewed 16th Jul 2026

50% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Good value insurance for today’s market offering val... Good value insurance for today’s market offering value at an affordable price Reviewed on: 16th July 2026

Latest lowest rating:

1

DO NOT USE SAGA DO NOT USE SAGA DO NOT USE, CUSTOMER SERVICE IS NON EXISTENT. SAGA as a company is not fit for purpose. Car insurance, i rang to cancel the automa... Read more Reviewed on: 24th April 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9562)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

All good here.

Saga insurance was easy to access and apply for. So far so good. Reviewed on: 14th August 2025

ive been with saga car insurence for a few years now...

ive been with saga car insurence for a few years now they have always been best quate even against compare markets top marks from me Reviewed on: 14th August 2025

GOOD SERVICE WHEN MY WIFE HAD AN ACCIDENT.

GOOD SERVICE WHEN MY WIFE HAD AN ACCIDENT AND AT A GOOD PRICE. i WANTED TO ADD MY DAUGHTER TO THE INSURANCE AND IT DID NOT COST ME ANYTHING. VERY GOOD. Reviewed on: 14th August 2025

Painless

Every year I take on the rather arduous task of comparing lots of car insurance quotes. In the distant past I simply auto renewed car insurance when prompted as I simply couldn’t be bothered to look wider afield. This all changed one year when I felt that my premium looked high, even though I received the appropriate, “loyalty discount “, for being such a valued customer! For whatever reason I contacted the provider as a potential new customer, for the exact same cover, fully expecting to be flagged as an existing policy holder. This didn’t happen! The upshot was that as a new supposed customer, my premium was halved!! “ Loyalty discount “, my a..e! And so, I took to checking each renewal! Imagine my surprise when I received my new renewal quote from Saga to find that not only were they competitive, but that my premium had actually come down by over£20! When I called to renew, the staff were courteous, coherent and respectful, making an otherwise arduous job into a straightforward one. My documents then appeared on my iPad in minutes. Saga, thanks for not turning my car insurance into a “Saga”! Reviewed on: 14th August 2025

So easy to apply .

So easy to apply .love the idea of dealing with the older generation. You think of everythingb Reviewed on: 14th August 2025

Personal interaction

Always helpful and knowledgeable about queries. Reviewed on: 14th August 2025

Saga was there for us.

Our car was recently written-off in an accident wholly caused by the other driver.. Saga excellent service helped make this experience manageable for us. Reviewed on: 14th August 2025

Saga simply delivers top class products

I needed cover quickly and Saga delivered a fast efficient service that was exceptional value for money with industry leading cover. Reviewed on: 14th August 2025

Customer service is superb at Saga.

Customer service is superb at Saga. Once through to an assistant they are remarkably helpful. Polite, funny but also incredibly efficient. I hate online forums and one of the reasons i use Saga is the ability to phone and speak to a real person. The phone answering system could be faster (they are often sorry but extremely busy- so maybe hire more operators) but once through you’re golden. Very patient with techno dinosaurs like me which I find pleasant! Reviewed on: 14th August 2025

Great price and great service would highly recommend

Great price and great service would highly recommend Reviewed on: 14th August 2025

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