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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.84 (5333 reviews)

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4.76

Based on 5,333 reviews, last reviewed 15th Jul 2025

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

90%

Latest highest rating:

5

Always competitive on price year on year. Always competitive on price year on year. Easy options to deal with any queries either on the phone or online. Reviewed on: 26th June 2025

Latest lowest rating:

1

Replace a car key 3 hours on phone not a clue after... Replace a car key 3 hours on phone not a clue after speaking to 9 people who should be sacked .8 years with this incompetent lot still no further ... Read more Reviewed on: 15th July 2025

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

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Saga Car insurance reviews (5333)

Being Charged over £36.00 Cancellation Fee.

I have been a loyal customer of Saga Car Insurance for many years...recently changed to the AA, because the cover was cheaper. I was charged over £36.00 exit fee or cancellation fee...this amount is not clearly stated on Saga's renewal document. This being a legal requirement...and this exit fee should be clearly stated. I have contacted the Chief Executive twice...with no-reply. A very poor service from such a respected company. Reviewed on: 9th September 2021

Reduced Premium because of reduced mileage during the pandemic.

I normally drive around 9,000 miles per year. This fell below 5,000 miles during the first part of the pandemic and will continue at a much reduced level for the time being. Saga quoted on 5,000 per year at renewal time and are willing to adjust the payment should my mileage increase unexpectedly during the current period. Reviewed on: 9th September 2021

Great service at a good price

Had to make accident claim after being hit. You can actually speak to staff quickly. They dealt with initial claim over the phone & sent me email for further information. Very impressed. Reviewed on: 9th September 2021

Best value and totally reliable.

The agent was extremely helpful and very knowledgeable when I phoned to add an additional driver to my policy. I have total confidence in Saga. Reviewed on: 9th September 2021

Quick and efficient customer service

We were unfortunate enough to need to claim but the process was painless and sorted with the minimum of fuss. Would recommend! Reviewed on: 7th September 2021

the best insurance company

They will always give to you what you need, as long as there is a "balance" Reviewed on: 7th September 2021

Easy call center service

Easy to reach a UK call center, helpful and when something goes wrong they do put the effort into closure. Reviewed on: 7th September 2021

Great company

Easy to set up my policy. Love the app Reviewed on: 7th September 2021

Excellent service.

Very competitive rates for both car and home insurance. excellent phone service from the office staff when renewing annual insurance. Reviewed on: 7th September 2021

Excellent service

When I had to claim it was so easy . Reviewed on: 6th September 2021

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