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Saga: Car insurance reviews

Name: Car insurance
Rating: 4.88 (9558 reviews)

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4.88

Based on 9,558 reviews, last reviewed 24th Mar 2026

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Car Insurance Claims Excess Made Clear Car insurance clearly set out policy contents and benefits. For example policy maybe more expensive than other providers though accidents claims exces... Read more Reviewed on: 24th March 2026

Latest lowest rating:

1

Very poor experience with SAGA. Very poor experience with SAGA. Obtained an insurance quote online which states that it will expire in 7 days. I go back online to the dashboard to ta... Read more Reviewed on: 16th February 2026

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About this product

Saga offer three levels of car insurance for over 50s – Saga Standard, Saga Select and Saga Plus.

All policies have an uninsured driver promise protecting your no claims discount and no excess to pay if you're hit by an uninsured driver. Depending on the policy, there are extras you can add on to the policy to provide more protection.

Saga car insurance reviews help you find out what it’s like to be a customer. If you’ve used Saga before, you can also leave a review and share your experience.

Awards

Best British insurance company 2025

Awarded to the general insurer rated highest in customer reviews.

Saga Car insurance reviews (9558)

Review of the Saga, Car insurance:

Card renewal - bad practice

2 male operatives didn't give the correct information and the female operative tried her best but her boss has not deemed my complaint important enough to get back to me. I received a letter from Saga stating my credit card had expired and to ring them with new details. On giving the details of my card, immediate payment for my car insurance was taken from my bank account.At no time was I told this would happen and no one would cancel the payment which was not due for 3 another 3weeks. I was told to cancel it through my bank .They told me the payment was ",pending "so it couldn't be done and to go back to Saga. This practice should be made clear in their letter or by the operative before taking my card details. It has caused me financial embarrassment and disappointment as well 2hrs on the phone trying to deal with this..I will not be renewing my insurance with Saga next year for sure Reviewed on: 25th April 2023

Long Term Confidence

We've been using Saga for many years now and are not shy to look elsewhere. We remain for a reason: fair play and confidence are paramount... Reviewed on: 30th September 2021

Very satisfied customer.

Both my husband and myself are customers of SAGA and have both enjoyed the benefits of the company. Extremely helpful an easy to contact. Their operatives are very pleasant and courteous and answer any questions we may have in a clear manner. Reviewed on: 30th September 2021

excellent call centre service

Knowledgeable staff with good attitude to customer service Reviewed on: 30th September 2021

Near perfect

Very competitive prices. Phone calls always answered quickly and dealt with by friendly highly competent people. Reviewed on: 30th September 2021

Excellent customer service

Whenever I have contacted SAGA the representatives have always been helpful, and extremely efficient in handling any enquiries/bookings. This company is trustworthy. Reviewed on: 30th September 2021

Positive company

Good customer service,very polite and helpful Reviewed on: 30th September 2021

Good information

I have used SAGA for many years and always find them helpful and forthcoming with information. The policies are competitive, especially with a three-year fixed renewal amount. Reviewed on: 30th September 2021

Great Service

Competitive pricing, excellent service and helpful staff when talking to them. Reviewed on: 30th September 2021

HONEST COMPANY

I Was insured with Saga for many years, and they paid out on a claim which wasn't my fault, they responded very quickly and were very professional, and so now I have returned for a second spell Reviewed on: 30th September 2021

fantastic friendly service regarding a motor claim

There was some damage to my rear wing Advised which repair company to visit some delays with garage and Saga chased and kept me informed Reviewed on: 30th September 2021

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